Key Account Coordinator (Omaha, NE)

Ace Hardware (ARG External) Open · verified Oct 21, 2026

Omaha Full-time Mid-level Account Management

At a glance

Mid-level Account Management role at Ace Hardware (ARG External). Omaha · full-time · no salary stated · we estimate $88,852–$150,000 across the United States.

Estimated pay

Ace Hardware (ARG External) has not published a salary for this role. The figure below is our estimate, not theirs.

$88,852 – $150,000

What the middle half of mid-level account management roles in the United States paid, among postings that did state a salary.

Worked out from 1,150 postings that stated pay, median $115,000. Last updated Oct 21, 2026.

RoleAccount Management

SeniorityMid-level

LocationOmaha

EmploymentFull-time

PostedDec 22, 2025 · 10mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Take customer calls, place orders, and complete purchases through the company website
Guide assigned customers through website ordering while providing first-line technical help
Check with fulfillment and delivery teams so customer orders meet requested needs
Answer questions about availability, delivery schedules, product use, and substitutions
Coordinate Yardi orders with field sales representatives and share special customer needs internally

What you bring

Working knowledge of sales operations, commercial or B2B selling, and core business practices
Strong interpersonal, negotiation, conflict-resolution, follow-up, and detail-management skills
Comfort using Excel, Word, PowerPoint, and Outlook in day-to-day work
Ability to work independently with a flexible schedule and handle physical tasks, including lifting up to fifty pounds

Who this fits

This role suits a mid-level account coordination professional who can support customers directly while collaborating with sales, fulfillment, delivery, and procurement. You’ll work in Omaha, handle a fast-moving workload, and need flexibility for standing, walking, climbing, and lifting. The position reports to a Regional Sales Manager and is classified as exempt salary.

From the employer

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

Job Title: Key Accounts Coordinator
Department: Commercial Business
Reports To: Regional Sales Manager
Exemption Status: Exempt (Salary)

About Westlake Ace Hardware
Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:
Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork

General Summary
The Key Accounts Coordinator will be responsible for maintaining our customer relationships through responsiveness, communication, collaboration and local market teamwork with fulfillment and procurement. This is a fast-paced active environment which will require focus and flexibility to achieve our ultimate goal of supporting all sales functions for the assigned market(s).

Essential Duties and Responsibilities
• Receive calls and take orders from customers.
• Submit and fulfill customer orders on the website.
• Serve as a first line web site support for the assigned customer base.
• Connect with fulfillment and delivery to make certain we are meeting assigned customer needs.
• Consistently work to help customers place their own orders on the website as they are able.
• Consult with customers to establish their whole/complete needs.
• Be a resource for customers who have questions about product availability, delivery timing, product use, substitutions.
• Keep the sales and fulfillment teams informed of all customer needs, but in particular special needs or circumstances to properly service the customer.
• Work with and manage Ops Technology/Yardi (property management software) orders with field sales representatives.
• Additional duties and responsibilities as needed and assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: o WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
o EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
o LOVE – Love the people, love the work and love the results.
o INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
o GRATITUDE – We recognize that we are blessed to be in the business of serving others.
o HUMILITY – We strive for greatness with a humble, modest and respectful attitude.
o TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.

Minimum Skills, Requirements and Qualifications
• Clear understanding of sales operations, commercial/B2B sales and business fundamentals.
• Refined interpersonal skills to engage with others, solid negotiating, and conflict resolutions abilities.
• Able to foster teamwork and collaboration.
• Able to motivate others both internally and externally to perform enthusiastically.
• Must have excellent attention to detail and follow up.
• Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook.
• Ability to work independently and during flexible hours.
• Standing, walking, lifting (up to 50 lbs.) and climbing.

Compensation Details

$16.00- $18.00 per hour

For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External

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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.