Marketing Program & Project Management Senior Analyst – Payments

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.

The Payments Programs Advisor is responsible for the end‑to‑end coordination, execution, and optimization of payment-related programs, including payment offers, gift cards, fuel discounts, and mobile app initiatives. The role operates at the intersection of marketing, operations, technology, and external partners, ensuring seamless delivery of programs aligned with business objectives and performance targets.

This role supports the development and execution of annual and tactical plans, translating strategy into action through strong cross-functional coordination and stakeholder alignment. The individual is accountable for managing day‑to‑day program execution, optimizing consumer offers and journeys, and ensuring performance against defined KPIs and SLAs.

A key component of the role involves managing vendor and partner relationships, supporting marketing initiatives and communications, and leveraging insights from data, market trends, and consumer behavior to drive continuous improvement. The role also owns the oversight of accounting and operational processes, including budgeting, invoicing, forecasting, reconciliations, and reporting, while ensuring adherence to governance, controls, and compliance requirements.

Additionally, the role provides support for digital and mobile app initiatives, resolves operational issues and escalations, and contributes to program stability and customer experience. It also supports secure data handling practices required for payment programs.

Overall, this role combines program management, marketing execution, program stewardship, and stakeholder leadership to ensure effective delivery, governance, and continuous optimization of payment programs.

Key Responsibilities:

Program Management & Planning

• Develop and execute payment offer annual plans in collaboration with client stakeholders
• Engage with the Marketing team in the development and review of present and future 1YSMP (one year sales and marketing plan)
• Develop and execute tactical plans while identifying opportunities to enhance consumer offers and journeys
• Coordinate communication to ensure alignment and shared understanding of plans, KPIs, and SLAs

Program Execution & Optimization

• Collaborate with adjacent teams and third-party vendors to execute tactical plans, establishing regular connects with stakeholders
• Identify and act on opportunities to optimize consumer offers and journeys through targeting and performance management (including D2C). Lead exploration and ideas generation
• Execute Employee and Annuitant Fuel Discount Program
• Continuously optimize campaigns, promotions, and program deployment based on internal and external market factors

Marketing & Consumer Engagement

• Proactively identify and communicate payment technology enablement, trends, and insights on consumer behaviors and preferences.
• Explore opportunities with existing vendors and bring forward added value programs
• Understand Marcom strategy to support program KPIs and SLAs and contribute to their development
• Work with Marcom in the development of creative briefs
• Lead on investigating and troubleshooting, helping drive clarity and improving resolution speed

Stakeholder & Vendor Management

• Maintain alignment across marketing teams, stakeholders, and vendors
• Interface with marketing partners, third-party vendors, Contractor Data & Analytics Pod, and agencies to leverage insights and drive volume and profitability
• Drive vendor partner execution on marketing plans, D2C opportunities, and plan adjustments
• Collaborate with teams on operational and technical requests related to payment programs

Digital & App Support

• Manage app issues in coordination with Helpdesk teams to resolve consumer-facing issues and escalations.
• Escalate and engage process partners as needed to help coordinate issue resolution and drive forward the resolution through collaboration with others
• Support agency coordination for app-related execution, including translation requirements
• Support delivery of app objectives, including penetration, promotions, and performance

Payments & Product Partnerships

• Work with vendor to identify and assess gift card promotional opportunities and performance
• Collaborate with card issuers and payments vendors to support initiatives across client sites (e.g., co-branded cards)

Performance & Optimization

• Optimize income by developing recommendations based on market intelligence and competitive analysis
• Work with PLSO to identify opportunities to optimize transaction costs

Business Reviews & Reporting

• Coordinate and participate in business reviews with third-party vendors and partners
• Manage Gift Card monthly accounting reporting, including breakage, cancellations, and journal entries tracking

Accounting stewardship and oversight across programs

• Steward and communicate budgets, manage POs, and track expenditures
• Ensure accurate OPEX and cost-of-sales forecasting
• Manage funds allocation in alignment with stakeholders, marketing contracts and business objectives
• High level oversight, point of escalation for ESI if there are challenges
• Monthly stewardship of results needs to be executed / managed

Compliance & Controls

• Ensure adherence to processes and control requirements
• Support audits and internal assessments as required

Basic Qualifications

• 2–5 years of experience in marketing, payments, loyalty programs, or program execution roles

• Advanced English (C1)

• Proven ability to manage end-to-end program execution and multiple concurrent priorities

• Strong experience coordinating cross-functional teams (marketing, finance, operations, technology)

• Experience managing vendor relationships and external partners

• Solid understanding of marketing campaigns, promotions, and consumer journeys (including D2C)

• Experience with budget management, forecasting, invoicing, and financial tracking

• Strong ability to analyze data and translate insights into actionable recommendations

• Excellent stakeholder management and communication skills

• High level of organization, attention to detail, and accountability

• High School Degree

Preferred Qualifications

• Bachelor’s degree in Marketing, Business, Finance, Communications, or related field

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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