Technical Account Manager - Acceldata Data Observability Cloud (ADOC)
Hybrid Greater London Full-time Manager Account Management
At a glance
Mid-level Account Management role at Acceldata. Greater London · full-time · £150,000–£180,000 base.
SalaryStated by Acceldata
£150,000 – £180,000
Base salary for this role, in GBP per year, as published in the posting.
RoleAccount Management
SeniorityManager
LocationGreater London
WorkplaceHybrid
EmploymentFull-time
Base pay£150,000–£180,000
PostedJan 22, 2026 · 8mo ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead customer projects involving reference architectures, how-to materials, demo applications, and production-ready MVPs
- Guide post-sale architecture, implementation, deployment, and adoption of Acceldata solutions
- Support migrations and installations across Kubernetes, cloud platforms, and complex data environments
- Create multi-quarter success plans, track technical health and adoption, and address account risks early
- Turn technical progress into business results while shaping product feedback and customer roadmap discussions
What you bring
- At least twelve years designing enterprise data management, data platform, and distributed-system solutions
- A computer science, engineering, or related degree, with a master's degree preferred
- Strong knowledge of pipelines, metadata, observability, lineage, governance, and data quality tooling
- Practical experience with AWS, Azure, or GCP, plus Databricks, Snowflake, Spark, Kafka, and Kubernetes
- Enterprise consulting skills, executive communication, and the ability to manage several complex customers at once
Who this fits
You will suit a senior, customer-facing technical advisor role that combines solution architecture, account success, and consultative delivery. You should be comfortable working with strategic enterprise accounts, influencing Product and Engineering, and translating business goals into technical designs. The role is hybrid in Greater London and includes travel to customer sites when needed.
From the employer
ABOUT THE ROLE
Our Technical Account Managers are customer-facing technical advisors and architects who own long-term customer success and value realization for Acceldata’s strategic enterprise accounts.
Our TAMs act as trusted technical advisors and architects, partnering closely with Strategic Account Managers, Product, and Engineering teams to translate customer business priorities into multi-quarter technical success plans, align product capabilities with customer needs, and enable predictable account expansion. This is a high-impact, consultative role focused on outcomes for both the customer and Acceldata.
RESPONSIBILITIES
- Lead high-impact customer technical projects, including reference architectures, how-to guides, demo applications, and production-grade MVPs.
- Provide technical leadership and consultation to support customers post-sale, guiding architecture, design, implementation, and adoption of Acceldata solutions.
- Assist customers with transformational data projects, including migrations, installations, and deployments in complex environments.
- Help overcome technical challenges across Kubernetes, cloud platforms, and data workflows, optimizing customer deployments.
- Collaborate with internal Engineering, Product, Project Management, and Support teams to ensure successful delivery, issue resolution, and customer satisfaction.
- Architect end-to-end solutions with a focus on scalability, performance, security, and cloud-native best practices.
- Travel to customer sites as needed to deliver deep technical engagement and business impact.
- Provide feedback to Product and Engineering on product gaps, areas for improvement, and feature requests that support long-term customer success.
- Act as a trusted technical advocate for a defined set of accounts, partnering closely with Sales & Products.
- Author and manage Joint Success Plans / Success Contracts (for next 3–4 quarters).
- Build strong relationships with customer technical stakeholders to ensure adoption, value realization, and satisfaction.
- Monitor technical health, usage adoption, and deployment success; proactively intervene and mitigate risks.
- Participate in business and technical reviews, roadmap discussions, and strategic planning to align product value with customer objectives.
- Translate technical achievements into business impact, providing actionable insights and metrics for customer leadership.
Technical Leadership & Solutions Architecture
Customer Success & Value Ownership
REQUIREMENTS
- 12+ years of experience as a Solution Architect in enterprise data management or data platforms and distributed systems (Data & Control plane architectures).
- Experience in a global SI or consulting firm, managing multiple customer engagements in a consultative role, is highly desired.
- Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
- Deep understanding of data pipelines and metadata management, data observability, lineage, and governance.
- Familiarity with data quality, data catalog, and governance tools like Informatica, Collibra, Alation, Atlan, etc.
- Experience working across AWS, Azure, or GCP environments.
- Experience with modern cloud data platforms such as Databricks and Snowflake.
- Hands-on experience with: - Apache Spark, Kafka, and other open source big data platform technologies. - Kubernetes and containerized workloads.
- Strong consultative mindset with enterprise customers, with the ability to translate business outcomes into technical architectures.
- Executive-level communication and stakeholder management skills.
- Proven ability to manage multiple complex customers simultaneously.
- Comfortable influencing Product and Engineering through structured inputs.
Not this one either?
Claude or ChatGPT reads the other 86,068 for you.
Get better matches →
