Sales Operations Associate
Ac Open · verified Sep 27, 2026 At a glance
Entry-level Revenue & Sales Operations role at Ac. MA-Casablanca · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Process customer orders by checking purchase-order pricing, specifications, and terms, then fix discrepancies
- Track each order in the ERP from intake through production, delivery, and invoicing
- Keep open orders moving while answering status questions and resolving customer order issues
- Coordinate with account managers, supply chain, integration, RMA, and other teams on compliant service delivery
- Handle customer quotes when required under defined quoting strategies and processes
What you bring
- A degree in business, administration, supply chain, logistics, or a related discipline
- One to three years in sales operations or customer service, preferably with product-based experience
- Practical ERP experience, strong Microsoft Excel skills, and fluent written and spoken English
- Careful data-entry habits, sound problem-solving, and the ability to prioritize urgent work under deadlines
Who this fits
This role suits a junior operations professional who can stay precise and composed while managing orders, backlog work, and sensitive customer requests. You’ll work full time from the Casablanca location on Boulevard Al Quods in a fast-moving environment with changing tools and priorities.
From the employer
Position:
Sales Operations AssociateJob Description:
Sales Operations Associate
Position Overview:
The Sales Operations Associate, specifically within the Customer Experience Team, executes daily operational tasks within a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance.
Key Responsibilities:
- Support to Sales and Operations Account Managers
- Order Management: Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system, ensuring alignment with customer delivery expectations and vendor availability.
Respond to inquiries regarding order status and resolve customer order difficulties.
May manage customer quote activities in line with specific strategies and quoting processes.
- Backlog Management: Maintain control of the open backlog of orders, from entry through production, delivery and invoicing.
- Service Delivery: Meet established Service Level Agreements (SLAs).
- Compliance & Collaboration: Ensure adherence to policies and regulations while working with account managers, supply chain, integration facility, RMA and other Arrow teams
Qualifications:
- Education: Degree in Business, Administration, Supply Chain, Logistics, or a related field.
- Experience: 1–3 years in sales operations or customer service (product-based industry preferred).
- Technical Skills: Hands-on experience with ERP systems and proficiency in Microsoft Excel
- Languages: High level of English (written and oral).
Key Competencies:
- Communication efficiency
- Detail-Oriented: Precision in data entry and complex problem-solving.
- Resilient: Ability to remain professional under pressure and handle sensitive requests.
- Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities.
- Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines.
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:
Full timeJob Category:
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