Sales operations associate
Ac Open · verified Sep 27, 2026 At a glance
Entry-level Revenue & Sales Operations role at Ac. MA-Casablanca · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Verify customer purchase orders, correcting pricing, specifications, terms, and other discrepancies
- Track orders through the ERP from entry to invoicing, matching delivery expectations with vendor availability
- Answer order-status questions and resolve customer difficulties throughout the order lifecycle
- Control open orders across production and delivery while meeting established service levels
- Coordinate with account managers, supply chain, integration, RMA, and other teams on policy compliance
What you bring
- A degree in business, administration, supply chain, logistics, or a related discipline
- One to three years in sales operations or customer service, preferably with product-based experience
- Practical ERP experience plus strong Microsoft Excel skills
- High-level written and spoken English
Who this fits
This role suits a junior operations professional who is precise with data, handles sensitive requests calmly, and can prioritize urgent work. You’ll work full time in Casablanca, Morocco, in a fast-moving global environment with changing tools and priorities.
From the employer
Position:
Sales operations associateJob Description:
Sales Operations Associate
Position Overview:
The Sales Operations Associate, specifically within the Customer Experience Team, executes daily operational tasks within a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance.
Key Responsibilities:
- Support to Sales and Operations Account Managers
- Order Management: Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system, ensuring alignment with customer delivery expectations and vendor availability.
Respond to inquiries regarding order status and resolve customer order difficulties.
May manage customer quote activities in line with specific strategies and quoting processes.
- Backlog Management: Maintain control of the open backlog of orders, from entry through production, delivery and invoicing.
- Service Delivery: Meet established Service Level Agreements (SLAs).
- Compliance & Collaboration: Ensure adherence to policies and regulations while working with account managers, supply chain, integration facility, RMA and other Arrow teams
Qualifications:
- Education: Degree in Business, Administration, Supply Chain, Logistics, or a related field.
- Experience: 1–3 years in sales operations or customer service (product-based industry preferred).
- Technical Skills: Hands-on experience with ERP systems and proficiency in Microsoft Excel
- Languages: High level of English (written and oral).
Key Competencies:
- Communication efficiency
- Detail-Oriented: Precision in data entry and complex problem-solving.
- Resilient: Ability to remain professional under pressure and handle sensitive requests.
- Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities.
- Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines.
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:
Full timeJob Category:
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