Sales operations associate
At a glance
Junior Revenue & Sales Operations role at Ac (Ec). MA-Casablanca · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Check customer purchase orders for correct pricing, specifications and terms, then work through any mismatches
- Track orders in the ERP system from placement to invoicing, coordinating timing with customer expectations and vendor availability
- Keep open orders moving through production and delivery, and answer customer questions about status or order problems
- Handle customer quotes when assigned, following the relevant pricing approach and quoting process
- Work with account managers and operations teams to meet service targets and follow applicable policies
What you bring
- A degree in business, administration, supply chain, logistics or a related area
- One to three years in sales operations or customer service, preferably in a product-based industry
- Practical ERP experience, strong Microsoft Excel skills and advanced written and spoken English
Who this fits
This junior, full-time role suits someone who can manage precise order details, prioritize urgent work and stay professional under pressure. You’ll work from the Boulevard Al Quods location in Casablanca, coordinating with account managers and other operational teams.
From the employer
Position:
Sales operations associateJob Description:
Sales Operations Associate
Position Overview:
The Sales Operations Associate, specifically within the Customer Experience Team, executes daily operational tasks within a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance.
Key Responsibilities:
- Support to Sales and Operations Account Managers
- Order Management: Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system, ensuring alignment with customer delivery expectations and vendor availability.
Respond to inquiries regarding order status and resolve customer order difficulties.
May manage customer quote activities in line with specific strategies and quoting processes.
- Backlog Management: Maintain control of the open backlog of orders, from entry through production, delivery and invoicing.
- Service Delivery: Meet established Service Level Agreements (SLAs).
- Compliance & Collaboration: Ensure adherence to policies and regulations while working with account managers, supply chain, integration facility, RMA and other Arrow teams
Qualifications:
- Education: Degree in Business, Administration, Supply Chain, Logistics, or a related field.
- Experience: 1–3 years in sales operations or customer service (product-based industry preferred).
- Technical Skills: Hands-on experience with ERP systems and proficiency in Microsoft Excel
- Languages: High level of English (written and oral).
Key Competencies:
- Communication efficiency
- Detail-Oriented: Precision in data entry and complex problem-solving.
- Resilient: Ability to remain professional under pressure and handle sensitive requests.
- Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities.
- Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines.
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:
Full timeJob Category:
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