Strategic Account Manager
At a glance
Mid-level Account Management role at Absorb. Remote, Canada · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build credibility with decision makers across the highest-opportunity customer accounts
- Create account strategies that uncover upsell and cross-sell paths
- Coordinate Leadership, Solutions Engineers, and Account Development through expansion deals
- Keep pipeline actions moving from discovery through closed won
- Spot churn risks with Customer Success and strengthen Absorb LMS expertise
What you bring
- At least seven years in technology sales and client management
- A record of advising senior client leaders and earning their trust
- Strong written and spoken business communication
- Experience serving customers across multiple countries or regions
- Legal work eligibility in the country where you apply, without sponsorship
Who this fits
You’ll suit a senior account manager who can navigate complex organizations, build relationships quickly, and expand existing customers. The role is fully remote with flexible arrangements, but business travel may be required. You’ll work as an internal team contributor and must complete criminal record screening.
From the employer
“At Absorb, we cultivate a culture of curiosity and continuous growth, both for ourselves and for our customers. We’re passionate about unlocking potential, challenging the status quo, and building solutions that empower our clients to achieve their boldest goals. Here, every day is an opportunity to innovate, learn, and make a meaningful impact. If you’re a Strategic Account Manager eager to make a real difference and empower organizations to be at the cutting edge of learning, this is your opportunity to build something truly special." - James Levine, VP, Strategic Account Management
The Strategic Account Manager is a critical role at Absorb. We’re looking for someone who has demonstrated experience working with large, complex organizations having built strategic account plans and has gone on to successfully close meaningful land and expand opportunities with those accounts. Your past experiences, advice, and your sales acumen will have a direct impact on Absorb’s mission.
We’re looking for someone to step into the role with deep experience who can build relationships quickly and identify where opportunities exist in our current customer base. From there, you’ll need to communicate internally what you need to help you execute on those plans to see significant expansion within our most strategic customers. This role will be supported by all levels and sectors of Absorb. You’ll be able to interface with teams and executives across all business units at Absorb to help you, and our customers, succeed. If this sounds familiar and exciting to you, then we’re thrilled to have you join Absorb and make a big impact!
What you’ll do:
Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities
Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won
Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape.
Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth
Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
Monitor and report on market and competitor activities and provide relevant reports and information
What you’ll bring:
Strong background in technology sales and client management with a minimum 7+ years of experience
Ability to become a trusted advisor to senior leaders within client organizations
Very strong business communication skills (written and verbal)
Experience working with a global client base
Ability to travel for business when required
Strong internal team player
Additional preferred qualifications:
Post-secondary degree – business undergraduate degree or MBA
Technologies we use:
AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat
Are you ready to become an Absorber?
What we offer:
Fully remote-first work with flexible work arrangements 🏡
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
Endless opportunity for career growth and internal mobility 🌱
Employee driven DE&I programs 🫶
Who are we?
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
We achieve exceptional results by genuinely caring about each other and the work we do
We’re united, and we grow through our commitment to elevating continual learning!
AI @ Absorb
We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
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