Mid-Market Account Manager
At a glance
Mid-level Account Management role at Absorb. Remote, Canada · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow recurring revenue across assigned accounts through expansions, add-on sales, and contract renewals
- Find and close land-and-expand opportunities inside your existing customer portfolio
- Prepare proposals and client materials that support your sales conversations
- Build client relationships, answer subscription questions, and keep product knowledge current
- Track your pipeline accurately, provide monthly and quarterly updates, and improve sales processes with the team
What you bring
- A post-secondary credential, ideally in business or a related discipline
- At least three years managing client relationships while generating revenue through upselling
- Strong organization, time management, written communication, and verbal presentation skills
- A personable, sales-focused approach and the ability to work effectively on a collaborative team
- Comfort working in a fast-moving environment where priorities change
Who this fits
This role suits a relationship-led account manager who enjoys growing existing customers and carries a sales-focused mindset. You’ll work fully remotely from Calgary, Canada, with flexible arrangements. The role requires legal work eligibility in the country of application without sponsorship and includes pre-employment criminal record screening.
From the employer
“I love the collaborative environment at Absorb! As an Account Manager, I get the opportunity to work with great folks and I’m proud to be a part of the team. Absorb has an awesome culture that values positivity, uniqueness, and collaboration from every department. There is a commitment to innovation and growth that allows us to overcome challenges and learn new skills. The work we do makes a real difference and honored to partner with my clients to achieve our shared success.” - Tommy Rowan, Account Manager
As a Mid-Market Account Manager, you'll drive revenue growth by helping customers expand their use of Absorb, uncovering upsell and cross-sell opportunities. Success in this role requires a deep understanding of each client’s business to align Absorb solutions with their goals.
The ideal candidate is a natural relationship builder with a passion for sales, proactive problem-solving skills, and strong communication and presentation abilities. Quotas focus on net retention within the assigned book of business.
What you’ll do:
Increase the net dollar retention of your book of business through upsells and cross sells
Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
Generate and close new for opportunities for ‘land and expand’ within assigned accounts
Generate proposals and other client facing documentation to assist your sales process
Identify and develop meaningful client relationships
Accurately manage and report your sales pipeline monthly and quarterly
Thoroughly understand Absorb subscription models to effectively answer client questions
Participate in team meetings and projects to improve sales processes & sales output
Develop strong internal relationships to support client lifecycle
Keep up to date with latest product releases and training seminars to ensure thorough product knowledge
What you’ll bring:
Post-secondary degree (preferably in business or a related field)
3+ years of experience successfully managing client relationships and driving revenue growth through upselling
Very strong time management and organizational skills
Very strong verbal and written communication skills
Outgoing and personable nature with a sales driven attitude, strong team player
Ability to thrive in a dynamic, fast-paced environment that changes constantly
Additional preferred qualifications:
SaaS (or Technology) sales experience
Experience working with a global client base
Strong MS Office skills – primarily Excel and PowerPoint
Fluency in additional languages
Experience working with industry tools such as Salesforce
Technologies we use:
AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat
Are you ready to become an Absorber?
What we offer:
Fully remote-first work with flexible work arrangements 🏡
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
Endless opportunity for career growth and internal mobility 🌱
Employee driven DE&I programs 🫶
Who are we?
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
We achieve exceptional results by genuinely caring about each other and the work we do
We’re united, and we grow through our commitment to elevating continual learning!
AI @ Absorb
We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way.
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
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