Director / Senior Director – Strategic Account Leader
At a glance
Leadership Account Management role at ABM US. Phoenix · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Own revenue, margin, growth, and long-term strategy across assigned enterprise accounts
- Create account pipelines, shape complex deal pursuits, and close expansion opportunities
- Lead executive client relationships, renewals, renegotiations, and strategic account discussions
- Coordinate pricing, forecasting, cost improvements, and profitability work with finance
- Align sales, operations, and finance teams while managing delivery and account risks
What you bring
- At least twelve years in strategic accounts, business development, or P&L leadership
- A record of growing revenue and closing large, complex commercial deals
- Strong financial judgment covering revenue, margin, forecasting, and profitability
- Experience influencing cross-functional teams inside matrixed organizations
- Fluent Mandarin and background in facilities management, semiconductor, advanced manufacturing, or related sectors preferred
Who this fits
This role suits a senior account leader who can own enterprise commercial results and influence teams without direct authority. You’ll work in Phoenix and serve as the main executive contact for assigned accounts. Mandarin fluency is required, while experience in facilities management, semiconductor, advanced manufacturing, or related sectors is preferred.
From the employer
The Strategic Account Leader owns the end-to-end commercial and financial performance of assigned enterprise accounts. This role is accountable for revenue growth, margin performance, business development, client satisfaction, and long-term account strategy.
Operating as a single point of accountability, the Strategic Account Leader leads account strategy, drives deal origination and closure, and ensures alignment between commercial commitments and operational delivery.
Benefit Information:
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Key Responsibilities
1. Full Account Ownership
- Own overall account performance, including revenue, margin, and growth targets
- Develop and execute multi-year account strategy and roadmap
- Operate as the single-threaded leader accountable for account outcomes
2. Business Development & Growth
- Own pipeline creation, deal strategy, and closure within assigned accounts
- Drive expansion revenue through cross-sell, upsell, and new service offerings
- Lead pursuit strategy for large and complex deals, including pricing and positioning
- Direct and align BD/sales resources supporting the account
3. Client Leadership
- Serve as the primary executive relationship owner
- Build trusted relationships with C-level and senior stakeholders
- Lead contract renewals, renegotiations, and strategic discussions
- Drive client satisfaction, retention, and long-term partnership growth
4. Financial Performance
- Accountable for revenue growth and gross margin performance
- Drive pricing strategy, cost optimization, and profitability improvements
- Partner with finance on forecasting, planning, and variance management
5. Risk & Delivery Alignment
- Ensure commercial commitments align with operational delivery and margin expectations
- Identify and proactively mitigate financial, operational, and relationship risks
- Maintain strong forecast accuracy and business visibility
6. Cross-Functional Leadership
- Align and influence operations, finance, and sales teams to deliver account outcomes
- Drive accountability across functions without direct authority
- Ensure seamless transition from deal closure to execution
Qualifications & Experience
- 12+ years of experience in strategic account management, business development, or P&L leadership
- Proven track record of driving revenue growth and closing large, complex deals
- Strong financial acumen, including experience managing revenue and margin performance
- Experience working in matrixed organizations with cross-functional leadership
- Industry experience in facilities management, semiconductor, advanced manufacturing, or related sectors preferred
- Fluency in Mandarin.
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