Account Supervisor, Janitorial Services
At a glance
Mid-level Account Management role at ABM US. Dallas · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Oversee janitorial work at assigned customer sites, checking service quality, contract delivery, and shift coverage
- Act as the on-site client contact, handling requests, resolving service concerns, and conducting satisfaction inspections
- Lead janitorial employees through supervision, coaching, training, evaluations, and feedback on performance
- Run safety checks and meetings, investigate workplace incidents, and complete required compliance reports
- Maintain schedules, time records, supply inventories, operational reports, and documentation for labor and cost control
What you bring
- A high school diploma or GED is required for this position
- You bring two to five years of janitorial, facilities, or environmental services experience
- You have supervised or led teams, with experience in commercial, industrial, airport, healthcare, or educational settings helpful
Who this fits
This role suits someone comfortable being the client-facing lead at assigned sites while directly managing janitorial staff. You should be ready to work on-site, inspect operations, handle staffing coverage, and enforce OSHA, company, and client requirements. The position is based in Dallas and is full-time.
From the employer
Pay: $____ per hour.
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
ABM Employee Benefits: Staff & Mgmt
Client Relations
- Serve as the primary point of contact for assigned client locations.
- Build and maintain positive relationships with customers through regular communication and site visits.
- Respond promptly to customer requests, concerns, and service issues.
- Conduct routine inspections with clients to ensure satisfaction and contract compliance.
- Support customer retention through consistent service excellence.
Operations Management
- Supervise day-to-day janitorial operations and ensure services are delivered according to contract specifications.
- Conduct regular quality assurance inspections and audits.
- Monitor work performance and implement corrective actions as needed.
- Coordinate schedules, projects, and special cleaning requests.
- Ensure adequate staffing coverage for all assigned shifts and locations.
Team Leadership
- Supervise, train, coach, and develop janitorial team members.
- Assist with recruiting, interviewing, onboarding, and employee training.
- Monitor attendance, performance, and productivity.
- Conduct performance evaluations and provide ongoing feedback.
- Promote employee engagement, teamwork, and accountability.
Safety and Compliance
- Ensure compliance with OSHA regulations, company policies, and client requirements.
- Conduct safety meetings and job-site inspections.
- Investigate workplace incidents and complete required reporting.
- Promote a culture of safety and continuous improvement.
Administrative Responsibilities
- Maintain staffing schedules and timekeeping records.
- Monitor inventory levels of cleaning supplies and equipment.
- Submit operational reports and documentation as required.
- Assist management with labor budgeting and cost control efforts.
- Ensure accurate recordkeeping and compliance documentation.
Education
- High School Diploma or GED required.
- Associate degree or additional management training preferred.
Experience
- 2-5 years of janitorial, facilities, or environmental services experience.
- Previous supervisory or team lead experience preferred.
- Experience working in commercial, industrial, airport, healthcare, or educational environments is a plus.
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