Customer Service Programs & Community Engagement Specialist
At a glance
Mid-level Community Marketing role at Abbott. Temecula · full-time · $50,700–$101,300 base.
growthroles summary, based on the employer's posting.
What you'll do
- Review customer-service processes and training programs, then document problems and define what needs to change
- Build corrective actions and lead projects that address recurring issues in systems and workflows
- Coordinate customer projects, events, and product launches with the departments involved
- Bring Manufacturing, Marketing, QA, Sales, and Inventory together to prepare and communicate customer plans
- Support account satisfaction, order processing, audits, and team training on process improvements
What you bring
- A bachelor’s degree or an equivalent mix of education and work experience
- At least two years in a medical lab, field service, clinical work, or diagnostic products
Who this fits
This mid-level role suits someone who can improve customer-service operations while coordinating work across internal teams. It is an individual-contributor position with peer-level influence, based in Temecula, and travel is not required. The work involves prolonged sitting and frequent keyboard use.
From the employer
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of .
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
MAIN PURPOSE OF THE ROLE
Designs, develops, and implements short and long-term solutions to improve Customer Service processes. Monitors and analyzes recorded impacts and other metrics; supports team members in the resolution of impacts and recognizes trends in order to formulate changes in daily operations. Leads projects and implements process improvements for current and future projects to ensure customers are engaged. Facilitate new product launches by coordinating with all departments involved. Manages customer accounts to ensure US and global customer satisfaction. Supports department and teams in the resolution of order processing, department audits and customer issues.
MAIN RESPONSIBILITIES
- Analyzes business processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service processes and educational programs.
- Develops corrective actions for driving long-term improvements in systems design and processes.
- Designs and manages projects that address systemic impacts with the goal of implementing long-term solutions.
- Coordinates and leads customer projects and events to ensure customer engagement and satisfaction.
- Facilitates discussions meetings with Manufacturing, Marketing, QA, Sales and Inventory to ensure adequate preparation, communication and adherence to customer plans.
- Coordinates the release of all documentation required for successful internal and external educational programs.
- Supports team members in department audits, process improvements, and addressing customer-related issues.
- Provides guidance and training to team members on the implementation of short and long-term system improvements.
- Supports marketing launch strategy by implementing appropriate internal business processes and assists in the training/communication of the processes with the sales force.
- Begins establishing and cultivating a network of internal resources to facilitate completion of tasks.
- Individual influence is typically exerted at the peer level.
- Completes daily work to meet established schedule with guidance from supervisor on prioritization of tasks.
- May exercise authority within pre-established limits and approval.
- Failure to achieve results can normally be overcome without serious effect on the business.
QUALIFICATIONS
Education
Bachelors Degree (± 16 years) or An equivalent combination of education and work experience
Experience/Background
Minimum 2 years At least 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience
The base pay for this position is
$50,700.00 – $101,300.00In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
AVD Vascular
LOCATION:
United States > Temecula : AWDC
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
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