Customer Success Manager
At a glance
Mid-level Customer Success role at Aareon. Remote, United Kingdom · full-time · up to £40,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage a portfolio of social housing customers and serve as their primary contact
- Track customer goals, product usage and engagement to support retention and greater platform value
- Use data and discovery conversations to uncover upsell and cross-sell opportunities
- Build growth plans with Account Managers and coordinate help from Professional Services, Onboarding and Support
- Keep CRM records current while sharing customer trends, risks and opportunities internally
What you bring
- You have consultative experience presenting software and services in a proactive, value-focused way beyond renewal discussions
- You build trust quickly and collaborate effectively with several internal stakeholder groups
- You can use customer success and CRM platforms such as Salesforce or Planhat
- You are comfortable learning Aareon UK’s system and bring commercial judgment alongside customer advocacy
Who this fits
You’ll suit a relationship-led Customer Success Manager role serving social housing customers, with responsibility for both adoption and account growth. The job is remote from Central Scotland and supports customers across the Central Belt. Regular customer site visits are required, along with occasional travel to offices in Manchester and London.
From the employer
Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future.
With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.
We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.
Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!
Job Title: Customer Success Manager
Salary Range: Up to £40,000 depending on experience
Work Location: Remote - Scotland central
Hours per week: 37.5
Contract type: Permanent
Welcome to Aareon UK, part of Aareon, the leading provider of ERP software for the European property industry. Our platform supports social housing providers across the UK with the tools they need to manage repairs, assets, tenancies and compliance, helping them deliver better services to residents and run more efficient operations.
As part of Aareon's wider group, we combine the pace and focus of a specialist product team with the scale and stability of a European market leader, giving us exciting plans to grow our reach and impact across the sector.
The Role
As the Customer Success Manager for Aareon UK, you will be deeply integrated within our wider Customer Success team and rely on a data-driven, high-touch approach to customer success and expansion. You will manage a book of business and be the main point of contact for a portfolio of social housing customers. This role will be remote based in Central Scotland, supporting customers and clients in the Central Belt area.
Key Responsibilities
- Manage relationships with key decision makers and system users, understanding and monitoring their success criteria throughout the customer journey
- Help clients improve product adoption and engagement with Aareon UK to maximise value and ensure retention
- Use data analysis and fact-finding to identify upsell and cross-sell opportunities within your portfolio
- Work with Account Managers to develop and execute account plans that grow Aareon UK's offering within this portfolio
- Act as a key conduit for the rest of the business, signposting clients to Professional Services, Onboarding and Support teams when required
- Maintain accurate client records and CRM data
- Represent the voice of the customer internally, feeding back on trends, risks and opportunities across your book of business
Essential skills and experience:
- You're someone clients instantly warm to, with an ability to quickly establish rapport, trust and collaborative relationships
- You are a true team player with experience of working and collaborating with multiple internal stakeholders
- You have proven consultative skills and can demonstrate Aareon UK's suite of products and services in an engaging, proactive and value-led way to grow existing clients outside of the contract renewal process
- You think commercially but remain a customer-focused, solution-driven customer champion
- You are tech savvy with a willingness to learn and get to grips with the Aareon UK system
- Experience of, or genuine interest in, the social housing sector is an advantage
- You are proficient with customer success and CRM software (e.g. Salesforce, Planhat)
- A willingness to travel to meet customers on site regularly, as well as to one of our offices in Manchester and London from time to time, is a necessity.
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