Marketing Operations & Traffic Manager

Since 2024, 7-Eleven Australia has joined 7-Eleven international to be part of the biggest retail network across the world, represented in 20 countries with over 84,000 stores. We have bold plans in Australia and a lot of opportunity for someone who wants to be part of a growing retailer with a global footprint.

• Vibrant Open Office in Richmond. Work in a dynamic, collaborative space that sparks creativity

• Work Your Way. Enjoy the perfect balance of remote flexibility and in-office collaboration—get the best of both worlds

• Make a Difference. Take a paid day off each year to volunteer for a cause you’re passionate about

• Fuel Your Day. Enjoy free 7-Eleven coffee and snacks in the office—because great ideas start with great coffee

• Family Comes First. Get up to 15 weeks of paid parental leave for the primary carer and up to 4 weeks for concurrent leave, so you can focus on what matters most

• Stay Social & Connected. Join our Social Club and Open Committee for regular events, celebrations, and fun activities

• Grow Without Limits. Access unlimited LinkedIn Learning courses and invest in your personal and professional development

We are human centred organisation and our people are at the core of everything we do. This is a true place to learn and grow whilst developing your career. Through our agile structure, we enable our employees to drive their own work with a lot of autonomy, and very importantly - have fun along the way! We have reimagined what work means for our people and, with a focus on agile innovation, our exciting new way of working is designed to increase collaboration, provide greater flexibility, and deliver rewarding, new career opportunities.

About our Role

The Marketing Operations & Traffic Manager is responsible for coordinating the flow of work across the marketing and creative teams, ensuring projects are resourced, prioritised, and delivered effectively. The role combines day-to-day traffic management with operational support, reporting, workflow governance, and process improvement to enable efficient delivery of creative and marketing work.

Key Responsibilities

Traffic & Workflow Management (60%)

• Own the day-to-day traffic management of creative and marketing work across the team, ensuring priorities are aligned to business needs and agreed service levels.
• Partner with the Creative Account Manager to manage incoming work, validate brief readiness, and coordinate the flow of projects through the team.
• Allocate work across available resources, balancing workloads, deadlines, priorities, and capability requirements.
• Maintain visibility of team capacity and resource availability, proactively identifying scheduling conflicts, bottlenecks, and delivery risks.
• Manage workflow systems and project boards, ensuring accurate project status, timelines, and task ownership.
• Facilitate daily stand-ups and workflow meetings to drive alignment, accountability, and delivery progress.
• Monitor project timelines and milestones, ensuring actions are completed and stakeholders are kept informed.
• Escalate delivery risks, resource constraints, and priority conflicts to support timely decision-making.

Operations & Continuous Improvement (40%)

• Maintain operational data and workflow systems to ensure accurate reporting and business visibility.
• Support the preparation of capacity, workflow, utilisation, and performance reporting.
• Champion consistent workflow standards, processes, and governance across the team.
• Administer and support operational tools and platforms used by the creative and marketing teams.
• Maintain process documentation, templates, and team knowledge resources.
• Support onboarding, training, and adoption of operational processes and ways of working.
• Identify recurring workflow challenges and recommend improvements to increase efficiency and effectiveness.
• Provide operational insights and recommendations to the Marketing & Creative Operations Lead to support planning, prioritisation, and continuous improvement initiatives.

Skills & Experience Required

• Minimum 3 years’ experience in traffic management, resource management, project coordination, or creative operations.
• Strong understanding of workflow management within a creative, marketing, agency, or in-house team environment.
• Experience managing competing priorities and coordinating multiple projects simultaneously.
• Excellent stakeholder management and communication skills, with the ability to influence and collaborate across teams.
• Strong organisational skills with high attention to detail and a proactive approach to problem-solving.
• Experience using project and workflow management platforms such as monday.com, Asana, Jira, Workfront, or similar.
• Ability to interpret operational data and reporting to support decision-making and continuous improvement.
• Comfortable working in a fast-paced environment with changing priorities and deadlines.
• Continuous improvement mindset with a focus on efficiency, delivery excellence, and customer experience.

At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2025-2026 and Gold Accredited with the Australian Workplace Equity Index.

At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at peoplesupport@7eleven.com.au.

** Please note, this email is strictly for adjustment requests related to the recruitment process. Other inquiries sent to this mailbox will not be actioned. **

To find out more about our current opportunities follow us on LinkedIn or view our careers page.