Manager, Marketing Operations (WHBM)

KnitWell Group Open · verified Sep 11, 2026

Corporate FAS Retail Services - Fort Myers, FL 33928 Full-time Manager Marketing Operations

Mid-level Marketing Operations role at KnitWell Group. Corporate FAS Retail Services - Fort Myers, FL 33928 · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll steer seasonal marketing campaigns from planning through delivery, keeping teams aligned on message, timing, and budget
You'll manage the marketing launch cadence with calendars, agendas, meeting recaps, and action-item follow-up
You'll coordinate briefs, creative reviews, intake, and release across strategy, visual, creative, content, print, email, and photo teams
You'll publish weekly project updates, surface risks, and track work across seasons and initiatives
You'll improve Wrike workflows while guiding the team through expectations, feedback, and empowerment

What you bring

You have a bachelor's degree, preferably in a related discipline
You bring at least five years of project management, ideally leading cross-functional retail work
You understand traditional and digital workflows in marketing or production settings
You communicate clearly, lead cross-functional meetings, and solve problems calmly under pressure
You organize competing work closely and use Excel, Word, PowerPoint, and Google tools confidently

Who this fits

This role suits someone who can coordinate many marketing partners, manage deadlines, and lead a team with clarity and diplomacy. The position is based in Fort Myers, Florida, and is regular, full-time work.

From the employer

About us

We are a company of brands led by women and inspired by women. Our portfolio consists of three brands: Chico’s, WHBM and Soma—specialty retailers of women’s apparel, intimates, and accessories—found in over 1,000 boutiques through the United States and online. With our services and products, we strive to create a world where women never have to compromise, providing solutions to give them confidence and joy. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow.

POSITION OBJECTIVE:

This position is responsible for leading all functions of the marketing team to deliver brand campaigns on message, on time and within budget parameters. The position orchestrates multiple seasonal campaigns, aligning all marketing and cross-functional business partners. This position builds strong relationships across all levels, effectively communicating with multiple work styles. Responsible for managing the Marketing ‘Go to Market’ process that is built to support total company PLC process. Ensures all Marketing GTM milestones are maximized for efficiency with agendas, recaps and follow up on action items.

FUNCTIONAL RESPONSIBILITIES:

Proactive management of the marketing milestone calendar, partnering with marketing leadership team, key stakeholders’ executive administrative assistants and cross-functional operations teams.
Communicates priorities to Marketing and Creative Leadership to meet all milestone deliveries of multiple campaigns in development.
Recaps all meetings owned by Project Manager with clear ownership and action items.
Reviews strategy briefs upon submission to ensure teams have necessary information to deliver tactical job orders.
Owns agendas for all creative review touchpoints, recaps with action items and follow up.
Publishes weekly status report and escalates issues and risks to business leaders as needed, tracking all active projects over multiple seasons and initiatives.
Responsible for overseeing the project intake process from brief submission through creative release
Continuously identifies process enhancement opportunities and areas of opportunity to cultivate an environment of collaboration within the team.
Develops and maintains workflow processes and procedures within Wrike workflow platform to simplify activity and increase platform engagement.
Key business partners include Marketing Strategy, Visual, Creative, Content, Print, Email production teams, and Photo Producers.
Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.

QUALIFICATIONS:

Bachelor's degree required: preferably in a related field
5+ years project management experience; preferably in a retail environment managing cross-functional team projects
Detailed knowledge of traditional and digital workflows within a marketing or production company environment
Excellent written, verbal and interpersonal communication skills
Ability to lead cross functional meetings and drive results
Strong problem-solver and quick thinker; shows respect and diplomacy under pressure
Excellent organizational, time management and leadership skills
Strong computer proficiency (Excel, Word, PowerPoint, Google suite of tools)
Experience in project management tools i.e. (Smartsheet) a plus
Acute attention to detail and deadlines
Able to multi-task in a fast-paced environment

Location:

Corporate FAS Retail Services - Fort Myers, FL 33928

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.