National Account Manager, Consumer Business Group
3M Open · verified Sep 30, 2026 At a glance
Mid-level Account Management role at 3M. AU, New South Wales, North Ryde · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Deliver account sales, margin, pricing, forecast, and operating-plan commitments
- Build annual and quarterly customer strategies, including joint business plans with top accounts
- Execute distribution programs covering range reviews, promotions, field activity, and e-commerce
- Manage customer pricing, rebates, commercial terms, incentive plans, MDF, and claims
- Use internal and external data to find growth opportunities and close performance gaps
What you bring
- A business or related tertiary qualification is highly preferred
- A successful background as a National Account Manager or Executive in CPG or FMCG
- Strong commercial judgment and financial ownership of net sales
- Evidence that you consistently achieve targets and use data to make decisions
- Experience with retail customers is desired
Who this fits
You’ll suit a commercially focused national-account professional who can manage retail relationships, financial commitments, customer plans, and cross-functional execution. The permanent role is based in North Ryde. You’ll work across sales, marketing, field execution, demand planning, and integrated business planning, while following safety policies and workplace conduct requirements.
From the employer
Job Description:
Purpose of the Role:
Key account sales execution of key account Customer Plans in alignment with channel strategy and financial targets. Drive key account growth within the channel growth through sales and marketing execution and customer relationship management.
What you will be accountable for
Owned Accountabilities
Deliver on Key Account financial commitments including sales, margin and price. Ensure sales forecast accuracy (QOR//MRE) and achievement of financial commitments; Operating Plan, Nett Sales, Gross Profit.
Formulate and implement Customer Strategy and Plans; Annual and Quarterly for Key Account(s) within channel.
Lead annual Customer Plans and Joint Business Plan (JBP) with top key accounts aligning targets and key initiatives.
Drives execution Distribution initiatives to deliver OP including ranging and distribution/market coverage, range reviews/POG, seasonal and promotional plan, field initiatives and e-Commerce programs within key accounts.
Ensures implementation of channel portfolio strategy (including Golden Portfolios), priority programs and new products within Key Account(s)
Own key account customer price attainment and rebates including commercial terms, negotiation and management.
Revie and optimizes customer plans and performance at Monthly BPR, managing risk and closing gaps through Clawbacks.
Manage Customer Incentive Plans including MDF optimization and claims management execution and process compliance.
Owns key account customer relationship management including customer cross functional influencers.
Analyse internal and external data, to identify growth opportunities and improve/optimise key account and Distribution initiatives.
Adoption of CBG operating model. Cross functional collaboration, teamwork and alignment between sales and marketing (communication, teamwork, relationships)
Alignment to 3M cultural values and policies including respectful workplace and code of conduct.
Shared Accountabilities
Pricing: Leads price execution partnering with category development marketing.
Product Marketing: Provide input into NPI commercialization on portfolio relevance & financial opportunity to Channel. Plan portfolio execution for portfolio actions/deletions for channel.
Channel Marketing: Ensure Channel and Customer demand generation activities & MDF are optimized to sustain the base and drive incremental growth for applicable key accounts.
Field Execution – Partners with Field Sales Leader to optimize field execution and operations in selected Key accounts.
Service and Supply: Partner with demand planners and Integrated Business Planner to ensure optimal inventory mix for channel to achieve ETF and drive customer service improvement.
Requirement
Tertiary Education in Business or related highly preferred
Proven track record of success as either a National Account Manager or National Account Executive within CPG or FMCG.
Strong commercial, financial acumen and Net Sales management/responsibility
Experience from retail customers desired
Demonstrated ability to consistently deliver on targets
Data analytics and decision making (internal and external data)
Location: North Ryde
Worker Type: Permanent
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com.au or on Instagram, Facebook, and LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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