Client Partner, Professional Services, US
At a glance
Mid-level Account Executive role at Zinier. Remote, United States · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Act as the main customer contact, connecting business needs and technical priorities throughout the relationship
- Lead delivery for major enterprise accounts, including discovery, user acceptance testing, and launch readiness
- Coordinate project managers, developers, solution architects, and customer success teams around client outcomes
- Work with platform owners and delivery leaders to align customer requirements with product capabilities
- Help customers capture ongoing value after launch and take on additional customer success work when desired
What you bring
- Strong customer-facing judgment and stakeholder skills that build trust with technical audiences
- Substantial experience delivering digital transformation or information technology change programs
- A track record managing complicated projects for large enterprise customers
- Background in field service management, telecommunications, or utilities
Who this fits
This role suits a technically minded individual contributor who can move between business and technical conversations without needing to develop software. You’ll work remotely from anywhere in the US, collaborate with teams and customers across regions, and occasionally travel in person. A regional solution architect supports you, while you remain accountable for the customer relationship and delivery results.
From the employer
Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
What we are looking for
We’re seeking a technically-minded Client Partner who can confidently engage IT and business teams, translate customer needs into clear technical priorities, and own the relationship end-to-end. If you’re a strategic thinker who thrives at the intersection of product, tech, and customer success — this is for you.
You’ll be an individual contributor, collaborating with delivery and development teams. A regional Solution Architect will support you, but you’ll own the customer relationship and delivery outcomes. You’ll manage project delivery, oversee go-live, and potentially lead post-sales CS efforts if you're eager to take that on.
Where you are located
Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).
What the role offers
- Serve as the chief customer liaison, solving complex problems and ensuring customer success through a deep understanding of both technical and business needs
- Engage with technical stakeholders (e.g., Platform Owners, Delivery Directors) to ensure alignment between product capabilities and customer requirements
- Drive delivery for large enterprise customers
- Lead discovery sessions, support UAT, and manage go-live activities
- Ensure customers realize full platform value post-launch
- Orchestrate internal teams (PMs, Dev, SA, and CS) to deliver customer outcomes
What you’ll bring to the role
- Excellent customer-facing and stakeholder management skills, with proven ability to instill confidence with technical audiences
- Strong experience in digital or IT transformation projects
- Tech-savvy and solution-oriented—comfortable navigating complexity without being a developer
- Proven ability to manage large, complex enterprise projects
- Strong communication skills and emotional intelligence, and ability to bridge business and technical perspectives
- Experience in Field Service Management (FSM), Telecom, or Utilities
Own customer success. Deliver outcomes. Be the reason they thrive.
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