Growth Customer Success Manager

Yoodli AI Roleplays Open · verified Sep 10, 2026

Remote US Manager Customer Success

Mid-level Customer Success role at Yoodli AI Roleplays. Remote, United States · $125,000–$150,000 base.

On-target earningsStated by Yoodli AI Roleplays

$125,000 – $150,000

On-target earnings for this role, in USD per year, as published in the posting. Base plus commission; the split is in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Build durable relationships across forty to sixty mid-market accounts to improve satisfaction and product adoption
Learn each customer’s goals and guide Yoodli use toward stronger business outcomes
Run renewals, expansion efforts, and QBRs while keeping customers on track for value
Work with sales, product, and leadership teams to address customer needs and strengthen partnerships

What you bring

Bring four to six years of customer success or account management experience
Show success managing relationships, increasing adoption, and delivering customer outcomes
Know how to lead renewals, account expansion, and QBRs
Use customer engagement platforms and CRM tools while prioritizing accounts by health, adoption, and sentiment

Who this fits

You’ll suit a clear communicator who takes action, learns quickly, and works well with sales, product, leadership, and teammates. The role is remote in the United States, with the company targeting someone based on the East Coast. You should be comfortable in a fast-moving startup and open to using AI to improve customer outcomes.

From the employer

Who we are:

Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it’s a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact.

We’re building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don’t learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It’s learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training.

We’ve raised $40M in Series B funding, doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.

What you’ll do:

As a Growth Customer Success Manager, you’ll be responsible for retaining and growing 40-60 mid-market accounts by building strong customer relationships, increasing satisfaction, and driving product adoption. Your work will focus on understanding your customers’ business objectives, helping them leverage Yoodli in alignment with those objectives, and ensuring your customers are achieving the maximum possible value through their partnership with Yoodli. All of this will be done in close collaboration with Yoodli’s sales, product, and leadership teams.

About you:

4-6 years of experience in customer success or account management
Proven track record of managing customer relationships, driving adoption, and achieving successful customer outcomes
Experienced running renewals, driving expansion, and leading QBRs
Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
Proficiency in customer engagement platforms and CRM tools
Strong ability to systematically prioritize your accounts based on customer health, adoption, sentiment, etc.
Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
Excited about working in a fast-paced, quickly evolving startup environment
Humility, bias for action, and team-first-attitude, with a love for learning

Extra credit experience:

Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
Comfortable with embracing AI to enhance your efficiency, improve outcomes, and elevate the customer experience
Ability to develop strategies, playbooks, and best practices throughout the customer lifecycle, from onboarding to renewal and expansion

Compensation

Total compensation is targeted at $125,000 - $150,000 (depending on experience), including variable pay based on quarterly goals
Equity opportunities at a fast growing company
Health, dental, vision insurance
401k plans
Unlimited PTO, free lunches at the office
We are targeting an East Coast based Remote hire.

What’s in it for you?

Huge impact opportunity: Build and scale a company from the ground up
Competitive compensation: Includes a combination of cash base and commission compensation
Work on a daily basis with the founding team and mentors
Join a fun, inclusive and highly motivated team culture (and help define it!)