Inside Sales Strategic Account Manager
At a glance
Mid-level Account Management role at XP Power. San Jose · full-time · $80,000–$90,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Respond to key-account questions, quote requests, order updates and service or return issues as the customer’s main contact
- Work with Field Sales to understand account needs and move opportunities through quoting and ordering
- Process quotes, orders, open-order updates, customer requests and returns in SAP and internal systems
- Coordinate inventory programs by tracking customer stock and usage, arranging replenishment, and sharing updates
- Keep Salesforce account records and forecasts current, coordinating with internal teams to resolve customer needs
What you bring
- Strong organization and the ability to handle competing customer requests and deadlines
- Experience serving semiconductor customers or working in a comparable technical or manufacturing setting
- Clear written and spoken communication, sound judgment in resolving issues, and composure under pressure
- Microsoft Office proficiency and the ability to pick up new software; SAP and Salesforce experience are preferred
Who this fits
This role suits someone who can support complex accounts, especially inventory or consignment programs, while coordinating across sales and operational teams. The position is onsite in San Jose.
From the employer
XP Power is a fast-growing company listed on the London Stock Exchange (Ticker XPP.L). We are a factory-direct power supplies manufacturer with facilities in Malaysia, Vietnam and the USA. We are proud of our culture, which values Customer Focus, Flexibility, Knowledge, Speed and Integrity.
We are seeking a highly organized and customer-focused candidate to join our friendly and supportive sales organization as a Senior Customer Experience Manager at our corporate office in San Jose, California.
The Senior Customer Experience Manager will be part of a broader team supporting one of XP Power’s key accounts, a leading global technology and semiconductor company. This role partners closely with Field Sales and cross-functional teams, including Engineering, Quality, Production, Accounting and Shipping, to deliver responsive, high-quality service. The ideal candidate brings strong organizational skills, semiconductor industry experience, and the ability to support complex customer programs such as consignment, inventory management or similar account support models.
Serve as a primary customer support contact for assigned key account, ensuring timely and professional responses to customer inquiries, RFQs, order updates and service/RMA requests
Partner with Field Sales to support customer relationships, identify account needs and help drive opportunities through the sales and order process
Manage quotes, order entry, open orders, customer requests and returns using SAP and other internal systems
Support consignment, inventory management or similar customer programs, including coordinating customer pull signals, tracking on-hand inventory, monitoring min/max or safety stock levels, reconciling consumption activity, supporting replenishment requirements and communicating program updates to internal and external stakeholders
Maintain accurate customer information, forecasts and account activity in Salesforce and related business tools
Work closely with Engineering, Quality, Production, Accounting, Shipping and other departments to ensure customer needs are addressed accurately and on time
Prioritize multiple customer requests in a fast-paced environment while maintaining professionalism, composure and attention to detail
Perform other duties as assigned
Exceptional organizational skills with the ability to manage multiple priorities, deadlines and customer requests
Experience supporting customers in the semiconductor industry or a similar technical/manufacturing environment strongly preferred
Experience with consignment, inventory management, customer portals or similar key-account support programs preferred, such as managing customer-owned inventory, coordinating replenishment, reviewing usage or consumption reports, supporting forecast-driven stocking programs and resolving discrepancies between customer demand, inventory and shipments
Excellent verbal and written communication skills, with the ability to communicate clearly with customers and internal stakeholders
Strong problem-solving skills and sound judgment when resolving customer issues or escalating concerns
Team player with a collaborative mindset and willingness to support the broader sales and customer experience team
Ability to remain composed under pressure, manage stressful situations professionally and quickly recover from setbacks
Self-motivated, proactive and able to thrive in a fast-paced business environment
Experience with SAP and Salesforce preferred, but not required
Proficient in Microsoft Office with the ability to learn and adapt to new software tools
Experience working with customer portals preferred, but not required
XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.
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