In House Marketing Manager
Mid-level General Marketing role at Wynd. Birch Bay Sales · full-time.
Growth Roles summary, based on the employer's posting.
What you'll do
- Interview, onboard, and train new team members while coaching department leaders on supporting their ramp-up
- Welcome resort guests, explain activities and services, and share useful options in the surrounding area
- Book owner-update appointments by phone and in person, while keeping guest penetration above budget
- Become the subject expert for technology launches and sales programs, then help put them into practice
- Share marketing updates promptly, coordinate program changes with sales, and prepare management reports
What you bring
- A high school diploma is required, while a related college degree would strengthen your application
- You need prior marketing experience with Wyndham Destinations and background in timeshare or vacation ownership
- You communicate clearly in writing and conversation, solve problems, negotiate effectively, and handle upset owners positively
- You can coach, counsel, and motivate direct reports while setting the standard through your own performance
- You have working familiarity with marketing databases and a strong work ethic
Who this fits
This role suits a hands-on marketing manager who can train representatives, support sales programs, welcome resort guests, and protect performance against budget. You should be comfortable coaching direct reports, handling customer concerns, and working in a timeshare or vacation ownership setting. The position is based in Birch Bay Sales, United States of America.
From the employer
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Essential Job Responsibilities
Responsible for interviewing, onboarding & training new team members.
Conducts ongoing trainings.
Partner with department leaders to coach and support new hires.
Conduct weekly training for reps that are underperforming.
Welcome guests warmly to the resort and provide them with a brief overview of the resort, resort activities and services, and things to do in the area.
Support new technology rollouts and sales initiatives through becoming a SME (Subject Matter Expert).
Responsible for booking guests to attend an owner update both by phone and face to face.
Responsible for maintaining an excellent culture and environment.
Maintain above budget penetration rate of assigned guests and ensure that the overall penetration of the site is above the budget.
Maintain department standards of production and work as a team player.
Prepare additional reports deemed necessary by management.
Ensure any pertinent information related to Marketing is properly and timely disseminated.
Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
Qualifications:
High School diploma required. College degree in related field preferred.
Successful Wyndham Destinations marketing experience required
Excellent communication skills both written and verbal.
Must be highly motivated with a positive attitude and good work ethic.
Problem solving ability.
Ability to effectively coach, counsel and motivate direct reports.
Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners).
Ability to negotiate effectively.
Working knowledge of marketing databases.
Ability to lead by example.
Must have Timeshare/ Vacation Ownership Experience.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Paid time off including 15 vacation days and 6 holidays per year, prorated based on your hire date.• Sick leave in accordance with applicable laws and/or ordinances
Compensation
Compensation for this position is $80,169 per year, plus incentive earnings reasonably ranging from $27,500 to $77,500 annually, depending upon individual performance and site targets. Performance above or below reasonable expectations could result in incentive earnings outside of this range. Please note: Components of incentive compensation are paid both weekly and monthly for this role.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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