Community Marketing Manager
At a glance
Manager-level Community Marketing role at Wynd. Waikiki Galleria Tower · full-time · $46,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Hire and prepare CMP team members and supervisors, then guide their work and development
- Run daily CMP programs toward planned tour volume, face-to-face package sales, and VPG goals
- Set team and individual targets with supervisors, and build training that reinforces integrity and enthusiasm
- Track site marketing results, share performance updates, and address gaps with corrective action
- Support the Marketing Director and site VP as needed
What you bring
- You need strong leadership and a record of encouraging teams, coaching direct reports, and handling performance conversations
- Clear, concise writing and speaking, plus strong customer service for internal and external customers
- You can build partnerships, assess the broader picture, follow through, juggle priorities, negotiate, and solve problems accurately
- A high school diploma or equivalent is required; a related bachelor's degree is preferred
Who this fits
This is a people-management role leading CMP associates and supervisors, suited to someone who can coach a team while owning site-level tour and sales targets. Full-time availability includes weekends and holidays. The role is based at Waikiki Galleria Tower.
From the employer
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Summary:
The CMP Manager is responsible for directing, supervising, training and motivating Community Marketing Associates and Supervisors. The main objective is to increase the site's production of CMP tours and meet or exceed budgeted tour flow and VPG requirements. Responsible for Face to Face package sales budget as well as FTF tour budgeted tour flow.
The position pays base + plus commission and bonuses, with target $115K+.
Essential Job Functions
Responsibilities include, but are not limited to:
- Recruit, hire and train CMP professionals and supervisors.
- Oversee daily operations of CMP programs to meet budgeted tour flow.
- Establish an ongoing training plan to implement integrity and enthusiasm in the CMP department.
- Work with CMP Supervisors to establish written and individual team goals to help achieve and maintain the highest levels of performance.
- Monitor and report performance of marketing at the site level, taking corrective action as required
- Assisting Marketing Director and site VP as needed
Minimum Requirements and Qualifications
- Full time availability required including weekends and holidays.
- High School Diploma or equivalent or bachelor's degree in related field preferred
- Internal Wyndham experience or external timeshare experience in a similar role preferred.
- Excellent skills regarding creating partnerships, "big picture" analysis, and excellent follow up mandatory.
- Excellent customer service skills with the ability to service both internal and external customers
- Clear concise written and verbal communication skills mandatory
- Track record of excellent leadership skills and ability to motivate a team
- Ability to effectively coach, counsel and motivate direct reports
- Ability to efficiently multi-task and negotiate effectively
- Detail orientated and accurate and demonstrated problem solving ability
- Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Compensation
Generally starting at $46,000 - $46,000 per year plus commissions and bonuses. The actual salary rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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