Sales Operations Coordinator
At a glance
Mid-level Revenue & Sales Operations role at WÜSTHOF GmbH. Milford · full-time · $55,000–$65,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Handle Amazon order workflows, from purchase orders and confirmations through routing, cases, and follow-up
- Review account and sales data to spot performance shifts, trace discrepancies, and produce reports
- Contact Amazon to resolve order, pricing, stock, delivery, compliance, and payment issues
- Coordinate with Sales and internal groups to strengthen customer support and day-to-day operations
What you bring
- Practical Amazon Vendor Central experience covering orders, routing, chargebacks, deductions, cases, and reporting
- Advanced Excel skills for large datasets, including PivotTables, lookups, formulas, data checks, and charts
- You have worked directly with Amazon to resolve order, pricing, inventory, delivery, compliance, or payment problems
- Strong analytical, communication, and organizational skills to manage heavy order volume and deadlines with little supervision
Who this fits
This role suits someone comfortable managing detailed Amazon account work and analyzing large volumes of order data. You’ll work onsite in Milford during the stated 8:30 a.m. to 5:00 p.m. schedule, alongside operational and technical teams. It is a full-time position with overtime eligibility.
From the employer
Welcome to WÜSTHOF!
As a manufacturer of high-quality chef's knives, we know, cutting is sharing! Whether it’s cooking a family meal together or sharing a slice of cake, it brings people and families together. That's exactly how we see teamwork. With every day at WÜSTHOF, we want to share our vision, our experience and our success – with you!
Position Overview
The Sales/Customer Support Analyst supports order processing, Amazon account operations, reporting, and customer service. This role requires advanced Excel skills and hands-on Amazon Vendor Central experience to manage orders, analyze performance, research discrepancies, and resolve issues. The analyst partners with Sales and internal teams to improve service, operational performance, and revenue growth. This is a full-time position and the budgeted salary range for this role is $55k-$65k annually. This position is eligible for overtime pay.
Qualifications & Skills
· Strong written and verbal communication skills for working with Amazon, customers, and cross-functional teams
· Advanced Excel skills, including PivotTables, XLOOKUP/VLOOKUP, SUMIFS, IF statements, data validation, conditional formatting, charts, and large-data analysis; Power Query, macros, or automation preferred
· Hands-on Amazon Vendor Central experience with purchase orders, confirmations, routing, chargebacks, shortages, deductions, cases, and reporting
· Direct experience working with Amazon to resolve order, pricing, inventory, delivery, compliance, and payment discrepancies
· Strong analytical, problem-solving, and organizational skills to identify root causes, manage high order volumes, and meet deadlines with minimal supervision
· Ability to work onsite from 8:30 a.m. to 5:00 p.m. and collaborate with operational and technical teams
· Experience with Zendesk or a comparable platform for case documentation, follow-up, and resolution
· Bachelor’s degree in business, technology, or a related field preferred; equivalent experience considered
WÜSTHOF is an equal opportunity employer committed to creating a diverse team. We consider all qualified applicants without regard to age, race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, genetics, or veteran status. WÜSTHOF offers a generous benefits package consisting of paid time off, 401(k), medical, dental, vision, life, disability, EAP, and ancillary benefits to all full-time employees.
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