Sales Excellence Specialist with French

Who we are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

As a Specialist Sales Excellence CH, you will support the Swiss Sales organization by ensuring efficient leadmanagement, smooth sales processes, and high-quality operational support. You will play a key role inhandling customer inquiries, coordinating sales leads, and supporting sales teams in Switzerland. Additionally,you will collaborate with multiple internal and external stakeholders to ensure seamless sales operations andcustomer experience.

Day-to-day responsibilities

Sales Support & Lead Management & Contract Management:

• Processing customer inquiries and ensuring timely and high-quality responses
• Creating, qualifying, and coordinating sales leads for the Swiss sales teams
• Supporting the Swiss Sales department through various operational and administrative tasks
• Assisting in campaign execution and market initiatives
• Reviewing and processing contracts, including follow-up on contractual documentation
• Ensuring completeness and accuracy of customer and contract data
• Documenting and tracking customer interactions in Salesforce
• Maintaining data quality and supporting reporting activities

Stakeholder Management & Collaboration:

• Direct contact with sales partners, including clarification of risk-related topics to ensure compliant andtransparent processes
• Acting as an interface between sales partners and internal departments
• Close collaboration with Risk/Compliance, Integration, and Customer Care teams to ensure seamlesscustomer support
• Supporting smooth communication and coordination across teams

Who are we looking for

We are looking for motivated and detail-oriented professionals who thrive in a dynamic, internationalenvironment and are eager to support sales excellence initiatives.

• At least 1-5 years of experience in the Worldline Swiss business (professional experience in Risk,Customer Service and Onboarding teams especially for Swiss market is advantageous)
• Understanding of sales processes and customer lifecycle
• Experience working with CRM systems and Worldline tools and platforms (e.g., Salesforce, PASS, etc.)
• Experience in contract handling or documentation management is an advantage
• AI knowledge or willingness to be trained in applying AI to the above-mentioned business areas.
• Language skills: English (corporate language), French is mandatory, Italian and German are advantageous
• Strong communication and interpersonal skills
• High attention to detail and accuracy, ability to manage multiple tasks and prioritize effectively
• Proactive and solution-oriented mindset
• Strong analytical skills to identify problems and develop effective solutions quickly
• Team player with the ability to collaborate across functions and cultures
• High level of responsibility and reliability

Perks & Benefits

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shapehow the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).