Legal Solutions Engineer NYC
At a glance
Mid-level Solutions & Sales Engineering role at Wordsmith AI. New York · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run implementation projects for new customers, from initial setup through adoption
- Build tailored workflows and automation around each organisation’s legal processes
- Turn conversations with legal teams into structured workflows and AI-supported solutions
- Help customers onboard, adopt more use cases, and identify expansion opportunities with Account Management
- Share recurring customer needs with Product and Engineering to guide improvements
What you bring
- Background in legal technology, legal operations, or process transformation
- A strong grasp of how in-house legal departments function
- Experience managing customer projects and helping stakeholders navigate change
- Confidence working across legal and technical subjects with customers
- A structured approach to turning unclear processes into workable systems
Who this fits
You’ll suit this role if you can independently lead customer projects, advise legal stakeholders, and bring order to loosely defined problems. Typical paths include legal engineering, legal operations, lawyers who moved into legal tech, or SaaS implementation and solutions consulting with legal experience. You’ll work from the New York office by default as part of an in-office team.
From the employer
Legal Solutions Engineer
New York
Wordsmith
Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.
Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.
The Role
Legal Solutions Engineers turn the product into real outcomes for customers.
You’ll work with customers after purchase to design, configure, and implement legal workflows inside Wordsmith. This role sits close to the customer, helping them embed the platform into how their legal function actually operates.
It’s part implementation, part problem solving, and part advisory. You’ll combine legal understanding with product knowledge to help customers get meaningful value from the platform.
What you’ll do
Customer Implementation
Lead implementation projects for new customers
Design workflows and automation tailored to each organisation
Configure the platform to support real legal use cases
Solution Design
Work directly with legal teams and Legal Ops leaders to understand how they operate
Translate legal processes into structured workflows and AI-enabled automation
Advise on best practices for implementing legal technology
Customer Success & Expansion
Support onboarding and early adoption
Help customers expand into additional workflows and use cases
Partner with Account Management to identify growth opportunities
Product Feedback
Surface patterns, insights, and recurring requests to Product and Engineering
Help shape how the product evolves based on real usage
What we’re looking for
Experience in legal tech, legal operations, or process transformation
Strong understanding of how in-house legal teams work
Ability to manage customer projects and guide stakeholders through change
Comfortable working across legal and technical domains
Structured thinker — you can turn messy processes into clear systems
Strong communication skills and confidence working directly with customers
Typical backgrounds include:
Legal Engineers
Legal Operations professionals
Lawyers who have moved into legal tech
Implementation or solutions consultants in SaaS with a legal background
How we work
We’re an in-office team in New York. We work together because it helps us collaborate closely across product, engineering, and customer teams. You should expect to be in the office as your default.
This is a high ownership role. You’ll be trusted to run projects, work directly with customers, and drive outcomes without heavy oversight.
The problems are often not fully defined. Part of the role is bringing structure and clarity to how legal work gets done.
Why this role matters
The value of legal technology comes from how it’s implemented.
Legal Solutions Engineers ensure customers successfully embed Wordsmith into their workflows and see real impact.
This role sits at the centre of that.
What you can expect
Direct impact on customer outcomes and product adoption
Close collaboration with Product, Engineering, and GTM teams
A chance to shape how legal teams use AI in practice
Competitive salary and meaningful equity
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