Senior Community Manager

West Shore west-shore.com Open · verified Sep 18, 2026

Richmond Full-time Senior Community Marketing

Senior Community Marketing role at West Shore. Richmond · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll drive leasing results by keeping occupancy high and limiting vacancy, bad-debt loss, and concessions
You'll lead leasing, marketing, and maintenance staff while overseeing apartment turnover and make-ready work
You'll use leasing trends, traffic, and availability to guide rents, fees, and revenue decisions
You'll review financials, control expenses, handle invoices, and support budgets for portfolio properties
You'll manage leases, resident concerns, inspections, vendors, and urgent maintenance issues

What you bring

You have management experience and bring polished, engaging, energetic leadership
You can supervise leasing, marketing, maintenance, vendor, and turnover operations
You understand lease terms, screening procedures, financial reports, and property operations

Who this fits

This suits an energetic, polished leader with management experience who wants to run leasing and property operations in an upscale apartment community. The job is full-time in Richmond, Virginia, with responsibility for supervising leasing, marketing, maintenance, and outside vendors. You'll report to a Regional Manager and handle resident, financial, vendor, and emergency maintenance matters.

From the employer

Property Management is presently accepting resumes for a full-time Senior Community Manager for one of our large apartment communities Richmond, VA. This is an excellent opportunity to join a growing and dynamic company with a broad future and a promote-from-within company culture.

We are seeking polished, engaging and energetic leaders with management experience and a commitment to apply their very best in a high-energy, upscale environment that rewards your efforts. Through training, coaching and continued education we develop our community managers to become the best in the industry!

In addition to a competitive salary, we offer a generous commission structure, full medical and dental benefits, paid holidays, vacation time, continued training, advancement opportunities and much more!

General Summary
Under the immediate supervision of the Regional Manager, the Community Manager is responsible for all aspects of leasing production at an apartment community.

Essential Job Duties and Responsibilities

Maximize rental revenue by maintaining high occupancy and reduction of vacancy loss, bad debt loss, and concessions
Lead and supervise a team consisting of leasing/marketing personnel and maintenance personnel
Supervise apartment turnover process (including move-in/out inspections, processing applications, and monitoring unit “make-ready” requirements). Minimize unit “down-time” and vacancy loss due to turnover
Have an in-depth understanding of site leasing trends, traffic patterns and product availability
Ensure all sales & leasing models are maintained to the highest standards of cleanliness and maintenance and proactively communicate any problems to the appropriate party to address
Improve Net Operating Income (NOI) through revenue maximization and expense controls while maintaining the physical asset
Recommend changes to rents and fees in accordance with market changes
Review and analyze monthly financial statements
Supervise, monitor, and process accounts payable including posting, coding, and approving all site invoices
Administer tenant leases and maintain good tenant relations; review, understand and enforce lease terms. Communicate with tenants to address their needs and resolve any issues. Ensure the proper execution of all screening procedures
Prepare annual budgets and review monthly financial reports for individual portfolio properties and provide to owners monthly and quarterly
Perform periodic inspections of the properties. Maintain the assigned Portfolio at a high level of appearance and performance. Resolve emergency maintenance issues
Obtain and supervise third party vendors; evaluate service contract requirements and establish performance specifications and documents; manage the competitive bid process
Completes other tasks as directed and assigned.