Customer Success (CSM)
At a glance
Mid-level Customer Success role at Weekday AI. Bengaluru · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide new customers through onboarding and help them reach early wins
- Use account activity and customer goals to find expansion opportunities, then work with founders and sales to grow revenue
- Review priority accounts monthly, matching product value to business goals and addressing churn risks
- Teach customers about new features and AI use cases, while creating success stories with marketing
- Monitor usage, retention and billing, forecast renewals and payments, and share feedback with product and growth teams
What you bring
- At least one year of experience, with a revenue-focused approach to customer outcomes
- You have managed accounts in a SaaS setting and understand how customer relationships develop over time
- You bring customer relationship management, customer success and stakeholder management skills
Who this fits
This mid-level, full-time role suits someone who enjoys growth metrics, finding account expansion opportunities and taking ownership of customer results. The position is onsite in Bengaluru.
From the employer
This role is for one of Weekday’s clients
Salary range: Rs 500000 - Rs 800000 (ie INR 5 - 8 LPA)
Min Experience: 1+ years
Location: Bengaluru, Karnataka, India
JobType: full-time
We are looking for a Customer Success Manager who thinks about revenue first. You will own customer outcomes, ensuring clients not only stay but grow. This is not a a support role; it is a growth role. You will drive adoption, expansion, and retention across our portfolio of D2C and e-commerce brands. Key metrics include Net Revenue Retention (>100%), Revenue Realization, Account Retention, and Product Adoption.
Requirements
Key Responsibilities
- Lead smooth onboarding for new accounts and ensure early success
- Identify opportunities for upsell or cross-sell based on customer usage and goals
- Collaborate with founders and sales to grow account revenue
- Conduct monthly reviews with key accounts to surface wins and gaps
- Maintain a deep understanding of customer business goals and align product value accordingly
- Proactively identify churn risks and execute recovery plans
- Educate customers on new features and AI use cases to drive adoption
- Build advocacy by driving success stories, testimonials, and case studies
- Partner with marketing to co-create webinars, product showcases, and user stories
- Track usage, retention, and billing metrics for each account
- Maintain accurate forecasting and ensure timely renewals and payments
- Provide structured feedback loops to product and growth teams
Qualifications
- Revenue-first mindset and energy from growth numbers
- Managed accounts in a SaaS environment
- Understand client lifecycles
- Love solving problems and spotting upsell opportunities
- Communicate clearly
- Think analytically
- Act fast
- Believe in ownership
Must-have skills
Customer Relationship Management, Customer Success, Stakeholder Management
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