Client Success Manager
At a glance
Manager-level Customer Success role at Waste Solution Services. Lawrence · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Run a portfolio of client accounts, tracking satisfaction, performance, retention risks and opportunities to grow
- Serve as the main contact for clients, sharing proactive updates and clear expectations
- Take service problems from discovery to resolution, coordinating internal teams and vendors to move work forward
- Review account trends and use them to prevent repeat issues and improve service efficiency
- Keep account records current and visible, escalating critical problems while retaining ownership
What you bring
- At least one year in account management, operations or service delivery
- You can carry issues through resolution across multiple teams
- Strong organization and time management for a high-volume, fast-moving workload
- Clear client communication, with the judgment to manage expectations and act with urgency
Who this fits
This role suits someone who wants direct ownership of client outcomes and can balance account growth with hands-on service problem resolution. The position is on-site in Lawrence, New York.
From the employer
Client Success Manager
Waste Solution Services Lawrence, New York, United States (On-site)SaveApply
Who We Are
Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. Our work is built around cost predictability, operational clarity, and strong execution.
The Role (What You’ll Do)
We are seeking a highly accountable, operationally driven Client Success Manager to own and manage a portfolio of client accounts within a fast-paced waste brokerage environment. This role is built on an account ownership model, where you will be responsible for client outcomes from issue identification through resolution, while maintaining a high standard of communication, urgency, and accountability.
Key Responsibilities
Account Strategy & Growth
- Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction
- Act as the primary contact and trusted advisor for all account needs.
- Strengthen client loyalty through proactive communication and transparency.
- Monitor account health to identify growth opportunities and retention risks.
- Analyze trends to implement preventative solutions and service efficiencies.
Operational Resolution
- Own issues from identification through to successful resolution.
- Coordinate with internal teams and vendors to expedite service delivery.
- Assist in resolving service failures, missed pickups, and operational breakdowns.
- Escalate critical issues appropriately while maintaining ownership and visibility.
- Maintain accurate and clear documentation of account activity, issues, and resolutions.
- Provide clear, consistent updates to clients throughout the lifecycle of issues and projects.
- Drive accountability across internal teams to produce timely results.
Qualifications
- 1-3+ years of experience in account management, operations, or service delivery roles
- Experience in waste management, environmental services, logistics, or a related field is a plus
- Proven ability to manage issues end-to-end across multiple teams
- Strong organizational and time management skills in a high-volume, fast-paced environment
- Excellent communication skills with the ability to manage client expectations effectively
- Demonstrated sense of ownership, urgency, and accountability
Notice: WSS does not accept unsolicited contact from recruiters, agencies, or third-party vendors. Applicants must complete the official application to be considered. Direct emails or phone calls to the Company will not be accepted and may result in disqualification from consideration.
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