Key Account Manager
At a glance
Mid-level Account Management role at VusionGroup SA. Tokyo · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow and retain strategic accounts by protecting satisfaction and building durable customer relationships
- Find new opportunities inside major customers and turn solution value into additional revenue
- Present and roll out new offerings, coordinating tenders and proposals with product, deployment, services, and marketing
- Build connections from store operators through senior executives, while developing integrator and ecosystem partnerships
- Maintain CRM updates, forecasts, business plans, revenue goals, market insight, and event participation
What you bring
- At least ten years in key account management or a comparable B2B sales position with demonstrated results
- A background selling integrated technical offerings that combine hardware, software, and services through extended buying cycles
- Native-level Japanese in writing and conversation, plus fluent English
- Strong negotiation, communication, relationship management, independent judgment, and strategic prioritization
Who this fits
You’ll suit a senior commercial role focused on strategic customers, new-account development, and complex solution sales in Japan. The position is based in Tokyo with hybrid work and requires Japanese at native or equivalent proficiency alongside fluent English.
From the employer
VusionGroup enables retailers to transform their physical stores into high-performance digital assets—more automated, data-driven, AI-enabled, and connected—by leveraging our IoT cloud technology.
We are a fast-growing retail tech company and the global leader in digital/IoT solutions for omnichannel retail.
VusionGroup is made up of highly talented, innovative, motivated, and growth-oriented team players who have developed products like Vusion IoT, Vusion Cloud, Captana Computer Visions, Pulse Data Analytics, and Edge Digital Media. All of these are built on our boundless Vusion Operating System, which allows thousands of companies to maximize the value of their data with virtually unlimited scalability, parallel processing, and performance.
We develop technologies that have a positive impact on society by enabling sustainable and human-centered commerce.
We are seeking a Key Account Manager to drive growth and accelerate the adoption of our innovative solutions in a market that is still developing. Based in Tokyo, you will manage strategic customers, prospect new key accounts, and help shape our commercial presence in Japan.
Key Responsibilities
- Manage and develop a portfolio of key accounts, ensuring customer satisfaction and long-term loyalty.
- Actively prospect and generate new business opportunities within major accounts.
- Promote and deploy our latest innovations and solutions to existing customers.
- Prepare tenders and commercial proposals in close collaboration with internal teams (product, deployment, services, marketing).
- Build and strengthen relationships with decision-makers from store level to C-suite.
- Develop partnerships with integrators and ecosystem players.
- Contribute to business plans, forecasts, and revenue targets; update CRM and share market insights.
- Represent the company at client events and trade shows.
- 10 years of successful experience as a Key Account Manager or similar role, with a proven track record in B2B sales.
- Experience selling complex technical solutions (hardware + software + services); long sales cycles.
- Knowledge of the retail industry is a strong asset.
- Excellent relationship-building, negotiation, and communication skills.
- High level of autonomy, drive, and strategic prioritization skills.
- Ability to articulate solution value and convert it into additional business.
- Japanese: native or equivalent proficiency (spoken and written)
- English: fluent
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