Customer Success Associate

Voltus voltus.co Open · verified Oct 11, 2026

Remote United States Full-time Junior Customer Success

At a glance

Junior Customer Success role at Voltus. Remote, United States · full-time · $70,000–$74,000 base.

SalaryStated by Voltus

$70,000 – $74,000

Base salary for this role, in USD per year, as published in the posting.

RoleCustomer Success

SeniorityJunior

LocationUnited States

WorkplaceRemote

EmploymentFull-time

Base pay$70,000–$74,000

PostedOct 9, 2026 · 2d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Drive each customer site from signed agreement through data gathering, registration, equipment setup, and testing
Keep site progress visible while coordinating customer contacts and internal operations teams
Prepare site teams for curtailment, then support them during dispatch events and after weak performance
Improve onboarding by fixing delays through clearer handoffs, templates, or tracking

What you bring

At least two years in customer success, implementation, account management, project management, or another customer-facing role
You have managed projects with multiple stakeholders and kept their status and details organized
You can set candid customer expectations and persuade colleagues across teams without formal authority
You have used Salesforce or a comparable CRM, along with Google Workspace and Excel

Who this fits

This junior role suits someone who wants to stay involved after onboarding, supporting customer accounts over time. It has no sales quota, and Sales Directors retain responsibility for commercial relationships and renewals. The position is remote for people authorized to work from their home location in the US or Canada; visa or transfer sponsorship is unavailable. Work is expected to be based primarily in your home country, with international travel work requiring approval.

From the employer

Voltus represents the potential of us to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers earn cash by letting us maximize the value of their operational flexibility in energy markets. We hire people who are bright, gritty, and good, who care about a cleaner energy future, and who want to work in a fast-paced, entrepreneurial environment.

The Role

As a Customer Success Associate, you get new customer sites into the energy market and ready to perform so they start earning. You own the project management of onboarding from signed contract to a live site, which means keeping data collection, registrations, hardware installation, and testing moving across Sales, Field Engineering, Market Operations, and Dispatch Operations. Our goal is to get sites live in under 100 days. You are the main point of contact for the customer along the way, and you set expectations early about what participating in the program will actually ask of their site team.
Onboarding is where you start, not where you stop. You stay on as part of the account team for as long as the customer is with us, supporting dispatch events, registrations, and seasonal updates. Sales Directors own the commercial relationship and renewals, and this role has no quota. You’ll be assigned to a regional sales team of about four Sales Directors and may support more than one market.

What You'll Do

Run onboarding projects end to end and keep every site’s status current and visible
Work day to day with site contacts, operations leads, and energy champions on curtailment plans, documentation, and installation
Hand off cleanly to and from Sales, Field Engineering, Market Ops, and Dispatch Ops so nothing stalls between teams
Support customers through dispatch events and follow up when a site underperforms
Spot the sticking points in onboarding and fix them, whether that’s a better handoff, a clearer template, or a tighter way of tracking

What makes someone great at this

2+ years in a customer-facing role like customer success, onboarding or implementation, account management, or project management
A track record of owning projects with many moving parts and many stakeholders, and keeping them organized and current
Comfort being the face of the company to customers, including setting expectations that aren’t always what they hoped to hear
Persistence and diplomacy when you need people on other teams to move without having authority over them
A habit of improving the process instead of just working inside it
Real excitement about this role as it is, not as a stepping stone, and a genuine interest in the energy transition
Experience in Salesforce or a similar CRM, plus Google Workspace and Excel

Please note that at this time, we do not sponsor visas or transfers for new hires. Voltus teammates need to be authorized to work from their home location (in the US or Canada, unless otherwise indicated on the role description). Additionally, while Voltus is an all-remote workplace, we have limitations on where employees are able to work for regulatory and security reasons. We expect that Voltans are working primarily from their home country. Working while traveling to other countries must be approved as per our Global Remote Travel Policy. At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.