Strategic Partner Pre-Sales & Customer Success Manager
At a glance
Mid-level Solutions & Sales Engineering role at Viva.com. Paris · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide strategic deals through discovery, solution design, presentations, demonstrations, proposals, and RFP or RFI responses
- Shape end-to-end designs around integrations, reporting, reconciliation, and each customer’s operational needs
- Prepare business cases, impact assessments, project plans, and Statements of Work for customer initiatives
- Run implementations from onboarding and testing through pilots and launch, aligning internal and customer stakeholders
- After launch, increase adoption, retention, satisfaction, time to value, and expansion while sharing feedback with Product
What you bring
- At least five years across pre-sales, solution consulting, customer success, implementation, or strategic account management
- Enterprise customer or strategic partner experience, ideally in payments, FinTech, banking, SaaS, or technology
- You can work with APIs and integrations, scope projects, prepare Statements of Work, and coordinate delivery stakeholders
- A bachelor’s degree in Business, Technology, Engineering, Finance, or a related discipline
- Fluent written and spoken English, with strong presentation, commercial, communication, and project-management skills
Who this fits
You’ll suit a customer-facing manager role that combines solution selling, implementation leadership, and post-launch account growth. The work is based onsite in Paris and involves coordinating multiple complex initiatives with sales, technical, product, legal, and customer stakeholders.
From the employer
Pourquoi viva.com ?
Viva.com, est la première banque européenne à destination des entreprises à avoir révolutionné l'acceptation des paiements omnicanaux en proposant l'émission de cartes, des prêts et des comptes de dépôt aux entreprises dans toute l'Europe. Agréée par la Banque de Grèce, elle opère sous le régime européen FOS dans 29 pays de l'UE
Viva.com est pionnière dans la technologie "Tap on Any Device", qui permet d'accepter des paiements sur tout type d'appareil.
Aujourd'hui, Viva.com est un acteur principal dans la transition vers des solutions commerciales All-in-One, grâce à sa gamme complète de services financiers.
La société a créé un écosystème dynamique comprenant plus de 450 partenaires technologiques innovateurs dans le domaine des hardware et software, assurant une connexion directe à tous les systèmes de paiement locaux et alternatifs interpays. Cela renforce la proposition de valeur de Viva.com.
Viva.com a pour mission de fournir aux entreprises une plateforme axée sur la rentabilité afin d'intégrer les dernières technologies.
The Strategic Partner Pre-Sales & Customer Success Manager supports Global Enterprises, Global Partners, and Strategic Accounts across the customer lifecycle—from discovery and solution design to implementation, go-live, adoption, and account expansion.
The role works closely with Business Development Managers, Sales, Technical Solution Architects, Product, and Legal to deliver tailored, scalable solutions and build successful long-term customer relationships.
Key Responsibilities
- Support strategic commercial opportunities through discovery, solution design, presentations, demos, proposals, and RFP/RFI responses.
- Understand customer requirements and design end-to-end solutions covering integrations, reporting, reconciliation, and tailored business needs.
- Supports the preparation of business cases, Business Impact Assessments, project roadmaps, and Statements of Work.
- Manage implementations from onboarding through testing, pilot, and go-live, coordinating internal and customer stakeholders.
- Ensure projects are delivered according to the agreed scope, timeline, quality standards, and dependencies.
- coordinate post-go-live customer-success activities, driving adoption, retention, satisfaction, and time to value.
- Identify and refer potential account-expansion opportunities
- Coordinate and contribute to regular business reviews with performance insights and recommendations
- Provide structured customer and market feedback to Product teams, supporting the development of new features and improvements.
- Document project outcomes, lessons learned, and reusable best practices.
Requirements
- At least 5 years of experience in pre-sales, solution consulting, customer success, implementation, or strategic account management.
- Experience managing enterprise customers or strategic partners, preferably within payments, FinTech, banking, SaaS, or technology.
- Strong understanding of APIs, system integrations, reporting, reconciliation, and technology-enabled solutions.
- Proven experience in project scoping, Statement of Work preparation, implementation, and stakeholder coordination.
- Ability to translate complex business needs into clear functional and technical requirements.
- Strong commercial mindset and experience identifying account growth opportunities.
- Excellent presentation, communication, stakeholder-management and commercial-discussion skills.
- Strong organisational and project-management skills, with the ability to manage multiple complex initiatives.
- Fluency in English, both written and spoken.
- Bachelor’s degree in Business, Technology, Engineering, Finance, or a related field.
Benefits
- CDI via EOR ;
- Un bonus attractif basé sur la performance (lié à des objectifs individuels et majoré grâce aux objectifs collectifs ) ;
- Un ensemble d'avantages complémentaires à votre salaire (avantage restauration, couverture mutuelle et prévoyance prise en charge à 100%, RTT, Prime de naissance, Maternité/Paternité prise en charge à 100% etc.) ;
- L'opportunité de travailler au sein d'une équipe hautement motivée dans un environnement dynamique et rapide ;
- L'opportunité de travailler au sein d'une entreprise fintech internationale avec une grande diversité culturelle.
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