Marketing Services BPO Manager
At a glance
Manager-level General Marketing role at Visa. London · full-time · no salary stated · we estimate £51,294–£91,100.
Visa has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Build a joined-up view of revenue, margins, pipeline, staffing and risks, then explain results against plan and forecast
- Keep Europe pipeline reviews on track by improving VPC records and reconciling them with finance and cluster forecasts
- Check pricing and financial models, test revenue and cost assumptions, and flag exceptions that could reduce profitability
- Bring staffing, vacancies, hiring progress and costs into one workforce plan to inform capacity and resourcing decisions
- Simplify recurring reports through automation and coordinate actions across teams, with clear owners and deadlines
What you bring
- Background in business operations, commercial finance, FP&A, consulting or another related analytical role
- Strong analytical ability, financial understanding and care when working through complex datasets
- Advanced Excel and PowerPoint skills for producing clear analysis and leadership presentations
- Clear communication, stakeholder coordination and project-management skills
Who this fits
This manager role suits someone who can turn financial and operational data into practical guidance for leaders across teams. You’ll work at least three days each week in the London office, with the exact days set by the hiring manager.
From the employer
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Business Planning and Operations Manager will strengthen the commercial, financial and operational discipline supporting Europe Marketing Services. The role will provide trusted performance insight, improve pipeline and forecast governance, support pricing and margin management, maintain workforce-planning data, and simplify recurring reporting through automation.
Working across Marketing Services, Finance, HR, VCA, Sales and Global teams, the Manager will translate complex data into clear actions for leadership. The successful candidate will combine strong analytical and financial capability with excellent communication, stakeholder management and process-improvement skills.
Responsibilities
- Business performance and reporting: Maintain an integrated view of revenue, margin, pipeline, workforce, risks and opportunities; analyse performance against plan and forecast; prepare concise materials for business reviews, Outlooks and AOP.
- Pipeline and VPC governance: Support the Europe pipeline rhythm; improve VPC data quality and completeness; reconcile VPC, Finance and cluster forecasts; coordinate resolution of material variances, stale opportunities and missing data.
- Commercial and financial governance: Support pricing reviews and financial modelling; validate revenue, cost, funding and margin assumptions; monitor pricing exceptions and escalate risks that may affect profitability.
- Workforce and resource planning: Maintain the consolidated workforce plan; reconcile headcount, vacancies, approved roles, recruitment status and cost centres; highlight capacity gaps and support resource-prioritisation decisions.
- Process improvement and automation: Standardise and automate priority reporting and data-consolidation activities; document processes, definitions and controls; support adoption of new systems and AI-enabled ways of working.
- Stakeholder management: Coordinate inputs and actions across clusters and functions; facilitate governance forums; translate financial and operational information for non-finance audiences; maintain clear owners, deadlines and escalation points.
Qualifications
- Experience in business operations, commercial finance, FP&A, consulting, sales operations, marketing operations or a related analytical role.
- Strong analytical and problem-solving skills, with attention to detail and confidence working with complex datasets.
- Good financial and commercial acumen, including revenue, cost, margin and forecasting concepts.
- Advanced Excel and PowerPoint skills, with the ability to create clear executive-level analysis and presentations.
- Strong written and verbal communication, stakeholder management and project-management skills.
- Ability to manage multiple priorities and deliver high-quality work in a fast-paced, matrixed environment.
- Experience with CRM, pipeline, reporting, workforce-planning or financial-planning tools is preferred.
- Experience with Power BI, automation or approved generative AI tools is preferred.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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