Senior Service Account Manager
At a glance
Senior Account Management role at Vanderlande. Marietta · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Steer senior customer relationships across operations, maintenance, engineering, procurement and leadership
- Track contract results, profitability, satisfaction, commercial risk and growth across a multi-site portfolio
- Take charge of serious customer issues, align recovery work and keep executives informed
- Run account reviews and plans using performance patterns, customer needs, risks and growth prospects
- Connect service, technical support, parts, projects and other teams; prepare new sites and develop service opportunities
What you bring
- At least seven years in service account management, customer success, service delivery, contract management or related customer-facing work
- A record of handling complex, high-value or multi-site business customers
- Commercial judgment across contracts, financial outcomes, negotiation, risk and account growth
- Experience leading escalations and bringing operational or technical problems to resolution
Who this fits
This senior individual-contributor role suits someone comfortable with autonomy, customer leadership and coaching less-experienced colleagues. The position is based in Marietta, Georgia, and travel may reach thirty percent.
From the employer
Job Title
Senior Service Account ManagerJob Description
Senior Service Account Manager
Marietta, GA | Up to 30% travel
The opportunity
Vanderlande is looking for a Senior Service Account Manager to lead a strategically important customer portfolio within our North America service business. You will be the customer's trusted advisor while owning service performance, contract profitability, escalations, and account growth across multiple sites.
This is a senior individual-contributor role with high visibility and autonomy. You will influence cross-functional teams, resolve complex customer challenges, and turn operational needs into sustainable lifecycle-service opportunities.
What you'll do
- Lead strategic customer relationships where operational performance, customer success, and business growth come together.
- Build trusted relationships with senior customer stakeholders across operations, maintenance, engineering, procurement, and leadership.
- Own service-contract performance, profitability, customer satisfaction, commercial risk, and account development.
- Lead critical customer escalations, coordinate recovery actions, and maintain clear executive-level communication.
- Lead business reviews and account planning using performance trends, risks, customer priorities, and growth opportunities.
- Coordinate service delivery, technical support, spare parts, projects, quality, training, digital services, and commercial teams.
- Support service takeovers and launch readiness for new sites, reducing operational risk from day one.
- Develop opportunities in service contracts, spare parts, training, digital services, system improvements, and modernization projects.
- Drive continuous improvement and coach less-experienced colleagues.
What you'll bring
- 7+ years of experience in service account management, customer success, service delivery, contract management, or a related customer-facing role.
- Success managing complex, high-value, or multi-site business-to-business customer relationships.
- Strong commercial acumen, including contract performance, financial results, negotiation, risk, and account growth.
- Experience leading escalations and coordinating complex operational or technical issue resolution.
- Excellent communication, stakeholder-management, influencing, and structured problem-solving skills.
- A self-directed, decisive, and resilient approach in demanding, fast-paced environments.
- Ability to travel up to 30%.
Preferred qualifications
- Bachelor's degree in Business, Engineering, Operations, Logistics, Supply Chain, or a related field, or equivalent relevant experience.
- Experience in logistics automation, automated material handling, parcel, e-commerce, warehousing, manufacturing, or another mission-critical industrial environment.
- Experience with lifecycle-service agreements, P&L accountability, budgets, warranty exposure, forecasting, or contract-risk management.
- Account-growth experience involving service agreements, spare parts, training, digital solutions, modernization, or retrofit projects.
- Experience working across regional and global teams in an international organization.
Why Vanderlande
- Own a strategically important customer portfolio with meaningful business impact.
- Work directly with senior customer and Vanderlande leaders.
- Combine customer success, operational performance, and commercial growth in one role.
- Operate with significant responsibility, visibility, and autonomy.
- Help shape the future of lifecycle services in North America.
Ready to make an impact? Apply and help us move our customers and our service business forward.
EEOC Statement
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws.
Not this one either?
Claude or ChatGPT reads the other 91,973 for you.
Get better matches →
