Client Success Representative
At a glance
Mid-level Customer Success role at Valsoft Corporation. Remote, United States · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide veterinary practices and hospitals through setup and training so they can start using Keystone confidently
- Stay the main contact for a group of client accounts, from their initial setup through renewal
- Review client goals and product use in regular conversations, then address account risks before renewal
- Spot opportunities to grow client accounts and work with Sales to secure expansion
- Coordinate with Support and Product on client issues, feedback, and accurate CRM records
What you bring
- At least two years in customer success, account management, or another role working directly with clients
- Clear communication and relationship skills, with a focus on helping customers achieve their goals
- Strong organization and initiative to balance multiple accounts and competing priorities
- Ability to pick up software quickly and explain it to people without technical backgrounds
- Prior use of a CRM or a customer success system
Who this fits
This remote, full-time role suits someone who enjoys guiding veterinary practices through software onboarding and ongoing account support. You'll manage client relationships through renewal and work with Sales, Technical Support, and Product.
From the employer
About Asteris
Asteris is a leader in veterinary imaging technology. Our Keystone PACS software suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images, from radiographs to ultrasound and CT, easily and securely from anywhere. Built specifically for the veterinary industry, Keystone integrates with leading practice management systems and powers teleconsultation workflows that help veterinarians make confident medical decisions. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.
The Role
As a Client Success Representative, you will be the trusted partner for veterinary practices using Keystone. You will own the client relationship after the sale, from onboarding through renewal, making sure every practice gets full value from the platform, stays happy, and grows with us.
What You'll Do
- Manage a portfolio of veterinary practice and hospital accounts, acting as their main point of contact
- Lead onboarding and training so new clients are up and running quickly and confidently
- Run regular check-ins and account reviews to understand client goals and drive product adoption
- Monitor account health, flag risks early, and take action to protect renewals and prevent churn
- Identify upsell and expansion opportunities and partner with Sales to close them
- Work closely with Technical Support and Product to resolve issues and share client feedback
- Keep accurate account records and notes in the CRM
Requirements
What You Bring
- 2+ years in customer success, account management, or a client-facing role, ideally in SaaS
- Excellent communication and relationship-building skills, with a genuine drive to help clients succeed
- Organized and proactive, able to manage many accounts and priorities at once
- Comfortable learning software quickly and explaining it clearly to non-technical users
- Experience with a CRM or customer success platform
Nice to Have
- Experience in veterinary, animal health, or healthcare technology
- Familiarity with medical imaging, PACS, or practice management software
Benefits
What We Offer
- Competitive base salary plus an annual performance bonus
- Comprehensive benefits: medical, dental, and vision, plus basic life, AD&D, short- and long-term disability, and voluntary life coverage
- 401(k) program
- Unlimited paid time off
- Fully remote, work-from-home role
- The chance to make a real impact on a growing team in a specialized, mission-driven industry
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