Senior Customer Success Manager
At a glance
Senior Customer Success role at Truvio. Berlin.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run strategic enterprise accounts after launch, increasing adoption and proving measurable customer value
- Serve as the senior customer contact, connecting stakeholder needs with internal attention and action
- Set account success plans, measure progress, and lead recurring reviews that demonstrate value
- Spot renewal risk early, own the commercial process, and take each renewal through completion
- Find expansion opportunities, address account health issues, and coordinate with Sales on broader deals
What you bring
- Several years in customer success, account management, or a similar B2B software role, preferably with enterprise clients
- A record of retaining and expanding accounts, including direct responsibility for renewals or growth
- The ability to turn senior stakeholders’ business priorities into measurable results
- Strong English communication and the coordination skills to advance work across teams you do not manage
- Comfort using health, usage, and satisfaction data to decide where customer attention is needed
Who this fits
You’ll suit a senior individual-contributor role with commercial responsibility for strategic enterprise accounts. The position is based in Europe and can be hybrid or remote, with English required; German is advantageous for work across German-speaking markets.
From the employer
About the role
Do you want to play a key role in shaping long-term success for some of Truvio’s most strategic enterprise customers?
As a Senior Customer Success Manager, you will be trusted to turn strong customer relationships into measurable business value, helping customers get the very best from our solutions while identifying opportunities for growth. This is an individual contributor role with genuine commercial ownership, senior stakeholder exposure, and the chance to make a visible impact in a fast-growing SaaS environment.
What you will do
Own a portfolio of strategic enterprise accounts from go-live onward, driving adoption, value realization, and measurable outcomes.
Build and maintain relationships with senior customer stakeholders, acting as their trusted advisor and their route into Truvio when something needs attention.
Create and maintain a clear success plan for every account, defining what success looks like, tracking progress against it, and running a structured cadence of value reviews that keep that story visible.
Own renewals for your accounts: assess risk and readiness early, choose the right approach, and lead the conversation through to close.
Identify and drive growth opportunities within your accounts, partnering with Sales where a new product or a wider commercial motion is involved.
Monitor customer health and act on it — leading remediation where accounts are at risk and escalating early when they need wider support.
Look for better ways of working, including using AI to reduce routine effort and surface customer insight sooner.
What you will bring
Several years in Customer Success, account management, or a comparable customer-facing role in B2B software, ideally with enterprise customers.
A track record of retaining and growing a customer portfolio, including commercial ownership of renewals or expansion.
Confidence working with senior stakeholders and translating their business goals into measurable outcomes.
Strong written and verbal communication in English, and the coordination skills to move work forward across teams you do not manage.
Comfort with data, using health, usage, and satisfaction signals to decide where to spend your time.
It is an advantage if you also have
Familiarity with ERP, finance automation, or e-commerce software.
German language skills, especially as you may work with customers and stakeholders across German-speaking markets.
Why Truvio
Truvio helps organizations automate and improve how they run finance, operations, and commerce. You will join a global Customer Success team with a clear operating model, a strong product portfolio, and real influence over how the function develops.
Interested? Apply with your CV. We review applications on a rolling basis.
Other information:
Location: Europe, hybrid or remote
Employment type: Full-time, permanent
About Truvio
At Truvio you will be part of a fast-growing modern SaaS environment who brings together established Microsoft Dynamics ISVs in one unified company, delivering a single, intelligent product portfolio built exclusively for Dynamics 365. This way we help customers and partners close the ERP Value Gap by unifying finance, operations, and commerce within a Microsoft-native suite.
We are a team of more than 450 employees worldwide, with colleagues based across North America, Europe, Asia, and Australia. With our core values Take ownership, Build Trust, Drive innovation and Succeed together, we have a mission to help organizations get more from their ERP investments.
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