Lead Technical Account Manager, Public Sector

Truv truv.com Open · verified Sep 14, 2026

Remote US Senior Account Management

Senior Account Management role at Truv. Remote · $160,000–$250,000 base.

SalaryStated by Truv

$160,000 – $250,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You own technical post-sale relationships with assigned government customers
You lead onboarding, solution design, implementations, integrations, and technical account planning
You train customer teams and run platform reviews to improve usage and outcomes
You spot technical risks early, resolve issues, and track usage for adoption opportunities
You share customer needs with Product and Engineering while documenting reusable guidance

What you bring

At least five years serving state or federal agencies, designing solutions, or supporting customers in a B2B SaaS setting
Experience working at an early-stage company with roughly fifty to two hundred employees
Strong knowledge of APIs, integrations, data flows, and enterprise software architecture
Experience with custom demos, RFPs, security and compliance needs, and procurement processes
A related bachelor's degree, strong analytical and communication skills, and readiness to travel up to thirty percent of work days

Who this fits

This role suits a senior technical account professional who can advise public sector customers while managing complex implementations and integrations. You should be comfortable explaining technical subjects to different audiences and working with engineering and product teams. The position is fully remote and may require travel for up to thirty percent of work days.

From the employer

About Truv: Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access. About the Job: We are seeking a Lead Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.

What You’ll Do

Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
Create and deliver training programs for customer teams.
Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Who You Are

5-7+ years of experience in servicing state and federal agencies, solutions architecture, or similar customer-facing technical role within B2B SaaS
Proven track record at early-stage startups (50-200 employees)
Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture
Ability to build custom demos, RFP process, data/security requirements, compliance and other procurement requirements
Enterprise account management or implementation experience essential
Strong analytical and problem-solving capabilities
Outstanding communication skills with ability to explain technical concepts to various audiences
Bachelor's degree in Computer Science, Engineering, or related field, Masters preferred
Ability to travel up to 30% of work days.

Success Metrics

Customer retention and expansion rates.
Technical implementation success rates.
Time-to-value for new customers.
Customer satisfaction and NPS scores.
Product adoption metrics.
Technical issue resolution times.
Customer health scores.
Revenue growth within accounts.

Benefits

Competitive salary and equity package.
Fully Remote.
Health, dental, and vision benefits.
401(k)
Flexible time off.
Work with cutting-edge technology and innovative customers.
Learn from experienced leadership team from top tech companies.
High-impact role with clear growth trajectory.
Opportunity to shape the future of financial data access.