Public Transport Operations Communications Senior Officer
At a glance
Senior Communications role at Transport for NSW. Sydney.
Pay not stated Communications salary
growthroles summary, based on the employer's posting.
What you'll do
- Deliver updates on public transport operations, service interruptions, readiness projects and emergency response
- Turn operational details into accessible customer messages for service notices, communication plans, publications and online channels
- Coordinate material reviews, sign-off and release so messages stay accurate, timely and audience-appropriate
- Watch for emerging issues, draft media responses and flag potential media opportunities
- Use feedback from customers and stakeholders to improve communications and the customer experience
What you bring
- A communications or related tertiary qualification, or equivalent experience
- Experience creating customer-focused content and supporting communications plans or campaigns for both traditional and digital channels
- Strong writing and speaking skills, with the ability to manage competing deadlines and maintain accuracy
Who this fits
This senior role suits a communications professional who can make complex operational information clear, work with varied stakeholders and stay responsive under pressure. The permanent, full-time position offers hybrid work and is ideally based in Newcastle; applicants in Sydney or near other regional office locations may also be considered. You should be willing to work outside standard hours occasionally and have a genuine interest in advocating for regional NSW.
From the employer
You’re agile, keen and open to meaningful work and opportunities that come your way.
You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.
In this role, you'll:
Join our Operations Communications team where you will support the delivery of proactive and real-time communications for public transport services, disruptions, operational readiness activities, key projects and emergency events. You will help create clear, accessible and timely information for customers, communities and public transport operators.
Working with teams across Transport and a range of external stakeholders, you will develop content, coordinate communications activities and support consistent messaging across traditional and digital channels.
You will:
- Deliver proactive and real-time communications support for public transport operations, including operational readiness projects, disruptions, crisis and emergency management activities.
- Develop clear, accessible and customer-focused content for service updates, communications plans, publications and digital channels.
- Build and maintain collaborative relationships with public transport operators, project teams, customers, communities and other stakeholders to support effective communications and engagement.
- Coordinate the review, approval and delivery of communications materials, ensuring information is accurate, timely and suited to the audience.
- Support media activities by monitoring emerging issues, preparing responses and identifying potential opportunities.
- Consider customer and stakeholder feedback and contribute to improvements in communications and the customer experience.
This is a permanent, full-time position offering hybrid working options, and is ideally located at our Newcastle office. Applications from candidates located in Sydney, or close to other major regional office hubs may also be considered.
For more information on this position and business unit, view the role description and information pack.
About you
You are a capable communications professional who can turn complex or operational information into clear, practical messages for different audiences. You work well with a broad range of stakeholders, balance competing priorities and remain calm and responsive in a fast-paced operational environment.
You bring strong communication planning, stakeholder engagement and content development skills, along with experience creating customer-focused communications across traditional and digital channels. Your ability to adapt your approach, manage deadlines and deliver accurate information will help support positive customer and operational outcomes.
You possess strong written and verbal communication skills, with experience developing content and supporting communication plans or campaigns across traditional and digital channels. You are organised, responsive, able to manage competing deadlines while maintaining attention to detail and a strong customer focus and have a genuine passion for advocating for regional NSW.
Relevant tertiary qualifications in communications or a related discipline, or equivalent experience, are essential, along with a willingness to work outside normal business hours on occasion.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Sunday 25 October 2026
For more information about this role, please contact ELLA.SCOTMAN@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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