Tech Solution Specialist - InStore
At a glance
Mid-level Solutions & Sales Engineering role at The Warehouse Group. Christchurch · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Demonstrate technology and recommend solutions that fit each customer’s needs
- Install, deliver, and set up technology in stores, homes, and workplaces
- Troubleshoot technical problems while providing clear customer support and advice
- Adapt technical explanations so customers can understand and act on them
What you bring
- Experience and enthusiasm in sales, installation, or customer service
- Confidence installing and configuring technology for customers
- Strong interpersonal skills and the ability to tailor technical language
- A proactive approach to diagnosing problems and getting them resolved
- Willingness to build your expertise through onsite training and accreditations
Who this fits
You’ll suit this role if you enjoy technology, customer interaction, demonstrations, and hands-on troubleshooting. The position is based at the Noel Leeming Northlink store in Christchurch and runs Wednesday through Saturday, from 8:30am to 5:30pm, for 42 hours each week.
From the employer
Our purpose is simple; helping Kiwi’s live better every day.
The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good). With these core values, we continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!
Noel Leeming, as part of TWG is New Zealand’s market leader for technology and appliances, we know that for Noel Leeming to thrive in this fast-paced environment, we must be able to unlock the power of our team members to put our customers first in everything we do, and that’s where you come in!
Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of solutions in stores, homes and workplaces.
This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.
This position will be based in our Noel Leeming Northlink store, working Wednesday – Saturday 8:30am – 5:30pm, 42 hours per week.
What is your key to success?
- Experience & passion in one or more of the following areas: sales, installation, or customer service
- Confidence to set up and install technology
- Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer
- Driven, and confident in trouble shooting problems.
Willingness to continue developing your career through onsite training and accreditations
What we can offer you?
- Base rate and Incentives
- Paid day off on your birthday (Whoo!)
- Incredible discounts across all of our brands
- An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project
- Annual sick leave entitlement of 10 days
Why do you want to work for us?
Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understand our products, ask the right questions, provide solutions and are so passionate whilst doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!
We look forward to welcoming you into the fold!
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