On Site Tech Solutions Specialist Gisborne
At a glance
Mid-level Solutions & Sales Engineering role at The Warehouse Group. Gisborne · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Set up phones, laptops and smart devices, move customer data, configure equipment and fix technical issues
- Show customers how to use products and services, including through group workshops for businesses
- Install equipment in stores and customer locations, including wall mounting, and complete each job to a high standard
- Handle bookings, quality checks and urgent store requests while coordinating with teammates on installations
- Use a company vehicle and phone for field jobs, keeping your tools, vehicle and work areas in good order
What you bring
- You hold a full, clean New Zealand driver’s licence and can operate a company vehicle
- You can communicate clearly, troubleshoot problems and help customers understand their technology
Who this fits
This hands-on customer role suits someone who enjoys technology, works well with customers and can shift between solo jobs, teamwork and larger installations. You’ll be based primarily in the Gisborne store, with field work at homes, businesses and other locations; travel may sometimes be outside the region. The role is onsite and runs Tuesday to Saturday for forty-five hours each week.
From the employer
Our purpose is simple; helping Kiwi’s live better every day.
The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good). With these core values, we continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!
Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of tech solutions in homes and workplaces.
This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.
This hybrid role will be primarily based in the store. The majority of the work will be setting up customers products at the store. The other will be based out on the field. Delivering and setting up customers products in their homes.
As a key member of our Services team, you'll provide top-notch customer service while efficiently handling Tech Solutions jobs. No two days are the same in this hands-on role. You'll set up mobile phones, laptops and other smart devices, transfer data, troubleshoot issues and educate customers.
In the field you'll support across various environments, from homes and businesses to construction sites, schools, and stores. Travel may be required, sometimes outside your region.
Flexibility is key - you’ll work in a team, solo, or support large installations.
Staying productive means managing jobs where needed, supporting teammates, and collaborating with your local store for urgent requests such as sharing your tech expertise.
Additional responsibilities include attending store meetings, stocktakes, supporting field work when coworkers are on leave, maintaining tools and a vehicle, while also continue your ongoing learning and development in tech.
This role is based out of our Gisborne store working 45 hours per week on a Tuesday to Saturday roster.
Key tasks, duties and responsibilities:
- Product Installation, data transfer, device configuration and troubleshooting
- To provide training and support on a wide variety of products and services.
- Troubleshoot and resolve smart device or network problems and manage network security.
- Physical installation of products such as wall mounting (training will be provided).
- Attention to detail to ensure that all jobs are left completed to a high professional standard.
- Supporting quality control checks and tasks with relevant systems and process
- Follow booking systems and processes.
- Provide First Call Resolutions for our customers.
- Building of successful internal and external relationships
- Use of a company vehicle for delivery of services where required.
- Use of a company phone to communicate effectively with a broad range of customers
- To always conduct self in a professional manner, this also covers personal presentation, demeanour and driving Company vehicles.
- To undertake any other duties as allocated from time to time.
- Provide training support in form of workshops for groups and businesses.
- Maintains safe, organised and neat work areas.
As driving a vehicle is a vital component to delivery of Tech Solutions Services, there is a requirement to maintain a Full and clean New Zealand Driver’s license and have the ability to operate one of our company vehicles.
What we can offer you?
Base rate + Commission and Incentives
Consecutive Days Off giving you time to unwind and rest for the week ahead
Paid day off on your birthday (Whoo!)
Incredible discounts across all of our brands
An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project
Annual sick leave entitlement of 10 days
Why do you want to work for us?
Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understand our products, ask the right questions, provide solutions and are so passionate whilst doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!
We look forward to welcoming you into the fold!
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