E-Commerce Specialist (Professional Audio, Video & Photography Equipment)

The Greater Change Open · verified Sep 10, 2026

On-site Dubai Full-time Mid-level Video Production

Mid-level Video Production role at The Greater Change. Dubai · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Run daily marketplace accounts, keeping listings, prices, and inventory information accurate
Resolve restrictions, suppressions, policy issues, and missing paperwork with platform support
Grow visibility and sales through SEO, PPC, promotions, pricing, Brand Store, and enhanced content
Coordinate fulfillment, stock, returns, payments, customer feedback, and marketplace reconciliation
Lead e-commerce executives, set procedures, review work, and report performance through Excel

What you bring

Four to five years in e-commerce or marketplace management, with team-handling experience preferred
Required hands-on experience with major seller and vendor marketplace back ends
Knowledge of fulfillment, purchase orders, order management, pricing, MAP rules, and competitor analysis
Proficiency with Excel dashboards, pivot tables, VLOOKUP, and PPC campaign management
Experience with invoicing, chargebacks, payment reconciliation, compliance, barcoding, and packaging standards

Who this fits

You’ll suit a hands-on marketplace operator who can lead a team while managing multiple platforms and competing priorities. The role is onsite in Dubai and involves coordination with logistics, finance, and marketing. You’ll work in a data-driven, collaborative environment and escalate major issues to senior management with action plans.

From the employer

About the Company
We are a fast-growing consumer electronics and technology brand with an established presence across leading regional and global online marketplaces. Our products are sold through several major e-commerce platforms and a growing network of online retail channels across the GCC. As we scale our digital retail footprint, we are building a high-performing e-commerce team to drive that growth. We are known for operational excellence, data-driven decision-making, and a fast-paced, collaborative culture.

Position Overview
We are looking for an experienced E-Commerce Specialist to manage end-to-end marketplace operations across multiple major regional and global online platforms, while also leading and mentoring a team of e-commerce executives. The ideal candidate combines hands-on platform expertise with strong leadership, reporting, and problem-solving skills.

Key Responsibilities

Account & Listing Management

Manage day-to-day operations of e-commerce accounts across all marketplace platforms, including listing creation, content quality, and pricing/stock accuracy
Handle category restrictions, gating issues, and required documentation (invoices, certificates, authorization letters)
Resolve listing errors, suppressions, and policy violations, liaising directly with platform support teams to close out disputes

Visibility & Sales Growth

Optimize listings for SEO, run PPC campaigns, and manage the Brand Store and enhanced product content
Plan and execute promotions, deals, and pricing adjustments, backed by competitor and MAP compliance analysis

Fulfillment & Inventory

Coordinate platform-fulfilled and merchant-fulfilled shipments, restocking, and stock reconciliation
Manage returns, removals, and unsellable inventory; support onboarding of new marketplace accounts

Finance & Customer Experience

Manage payments, invoicing, chargebacks, and reconciliation across all marketplaces
Handle customer queries, reviews, and returns; drive initiatives to improve satisfaction and ratings

Reporting

Track sales, inventory, and performance across platforms; prepare Excel dashboards and proactively flag issues with recommendations

Leadership & Team Management

Lead, train, and mentor a team of e-commerce executives — assigning tasks, reviewing performance, and setting SOPs for listing, order, and issue management
Coordinate cross-functionally with logistics, finance, and marketing, and escalate critical issues to senior management with clear action plans

Requirements

Requirements & Skills

4–5 years in e-commerce/marketplace management, with team handling experience preferred
Hands-on experience with major marketplace seller and vendor platform back-ends (mandatory); exposure to multiple regional/international platforms is a plus
Strong grasp of fulfillment operations, purchase order processing, and order management
Proficient in Excel (dashboards, pivot tables, VLOOKUP) and PPC campaign management
Knowledge of pricing strategy, MAP compliance, and competitor analysis
Experience with invoicing, chargebacks, and payment reconciliation
Familiarity with compliance/barcoding standards and packaging guidelines
Strong leadership, communication, and problem-solving skills; able to manage multiple platforms and tasks under pressure

Benefits

Base Salary: 5000 AED + Benefits