Customer Renewal Specialist, French Speaking
At a glance
Mid-level Account Management role at TeamViewer Germany GmbH. Porto.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run customer renewals to preserve or grow recurring revenue across the French-speaking region
- Spot account risks and coordinate actions that reduce those risks
- Build customer relationships by phone and email while finding cross-sell and upsell openings
- Share customer feedback plus market and competitor observations to improve processes and loyalty
What you bring
- One to two years in sales, customer retention, or customer service, preferably handling renewals
- Fluency in both French and English is required; additional languages are advantageous
- Experience in IT and familiarity with SaaS are preferred
- Strong communication, customer focus, and a results-oriented approach
Who this fits
This role suits a French-and-English speaker who enjoys customer relationships, renewal selling, and technical product conversations. You’ll work with an international team in a hybrid setup based in Porto, with onboarding at the headquarters and the option to work abroad for up to forty days outside your contracting country.
From the employer
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
ResponsibilitiesAre you ambitious, sales-driven and you love building relationships with a diverse range of customers? Then join our Retention Team-EMEA and help growing and retaining our customer base in the French-speaking region by having technical knowledge about our products.
Execute the renewal process to ensure ARR is retained or expanded
Identify opportunity and customer level risk and coordinate the mitigation
Collaborate cross-functionally to provide exceptional customer experiences, building trust and credibility both internally and externally
Establish business relationships with TeamViewer customers via telephone and email
Discover cross and up-sell opportunities with the existing customer base
Monitor and report on market and competitor trends, providing relevant feedback from the customers to improve internal processes and customer loyalty
University or college degree in the field of Business, Marketing, or something similar is great, but not a dealbreaker
1-2 years of experience in sales, customer retention or customer service, ideally with a focus on renewals
Ideally experience in the IT environment with SaaS knowledge
Strong communication skills, positive attitude and enjoy working in an international team
Customer-centric and results-oriented approach, demonstrating a willingness to go the extra mile
Fluency in French and English is mandatory, further languages are a plus
Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
Public transport friendly offices
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid work time
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
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