Customer Success Manager - Sydney
At a glance
Mid-level Customer Success role at Teamtailor. Sydney.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide new customers through implementation, onboarding, training, integrations, and product best practices
- Advise customers strategically while building relationships and helping them achieve their goals
- Drive renewals and uncover expansion opportunities through upselling and cross-selling
- Monitor accounts for churn signals, then take action to reduce that risk
- Analyze customer feedback and bring insights into internal improvements to satisfaction
What you bring
- At least four years working in customer success, including experience with SaaS
- Background in HR or recruiting, plus experience leading complex projects
- Strong communication, listening, collaboration, adaptability, empathy, and negotiation skills
- A solution-focused, creative approach and willingness to learn and test new ideas
- You are based in Sydney and can adjust to a fast-moving environment
Who this fits
This role suits a relationship-focused customer success professional who can own a customer portfolio across APAC. You will need to balance onboarding, strategic advice, renewals, expansion sales, and churn prevention. The position is based in Sydney and involves working with a multicultural customer success team.
From the employer
Let's build the future together!
Teamtailor is an Employer Branding and an ATS SaaS platform used by over 13,000 companies, 200k users in 90 countries around the world 🌏.
Working at Teamtailor means working at an international fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.
Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.
That's why we're expanding our Customer Success department and looking for an experienced Customer Success Manager based in Sydney. Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our APAC clients 🙌🏼
Within the Customer Success department, you will find Customer Success Managers, Product Specialists, Promote Specialists, Onboarding Specialists, Data Transfer Specialists, Implementation Managers, who are located in Sweden, Finland, Spain, Colombia, Canada, the US, New Zealand and Australia 👨 👩 👧 👦.
Your key responsibilities will be to:
Implement and onboard new customers.
Help our customers unlock the full potential of Teamtailor, with everything from marketplace integrations and best practices to training opportunities.
Work as a strategic advisor & goal-oriented for our customers.
Work proactively with renewals.
Build strong relationships.🤝
Identify new business opportunities with our existing portfolio customers through expansion sales, upselling, and cross-selling. 💰
Track customers' accounts to identify churn risk and work actively to prevent that risk
Collect and analyze customers' feedback and present it internally
Together, develop and improve ways of working with customer satisfaction.
As a Customer Success Manager at Teamtailor, you will be offered:
Responsibility for your own customer base
Incredible development opportunities
The opportunity to work with the market's best product
Fixed salary with commission benefits
Be part of a great multicultural team.
Is this you?
4+ Years of Customer Success Experience 🥷🏼
Experience in SaaS
Experience in HR or Recruiting
Experience in project leading, especially complex projects
Communication, listening, collaboration, adaptability, empathy, and negotiation skills
Engaged, creative, and solution-oriented
Have the mindset willing to learn and try new things
Ability to adapt to a fast-paced environment and rapidly changing market
Based in Sydney
We value your personality and we believe you're passionate about your work, ambitious, and work hard to reach your own goals!🥰
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