Enterprise Customer Success Manager - German Speaker
At a glance
Mid-level Customer Success role at Synthesia. Munich · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build trusted relationships with enterprise clients and help them realize value from the products
- Guide new customers through onboarding and coordinate closely with sales for a unified start
- Run recurring client meetings with clear outcomes, covering account health and growth opportunities
- Track business risks, forecast outcomes, and identify ways to support retention and expansion
- Create simple video edits using the Synthesia platform
What you bring
- Customer-facing work in customer success, client service, account management, technical account management, implementation, or a similar role
- Experience handling a book of business and measuring performance through KPIs
- Evidence of managing risk, forecasting, finding growth opportunities, and retaining enterprise customers
- Fluent German communication suited to business and technical discussions, including with C-suite stakeholders
Who this fits
This role suits a customer-facing professional who can combine relationship management with business and technical conversations. You'll work with enterprise clients, sales, and senior stakeholders while supporting onboarding, retention, and growth. The position is based in Munich and follows a hybrid arrangement.
From the employer
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role
Reporting to the Director Customer Success of DACH - you are energetic, driven, and care deeply about the success of our customers
As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
Ideal for an individual who wants to expand their career with a fast-growing software company
About you...
Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
Experience in managing a Book of Business along with KPIs
A track record in managing risk, forecasting, and identifying growth opportunities
Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
Based in Munich
At Synthesia we expect everyone to...
Put the Customer First
Own it & Go Direct
Be Fast & Experimental
Make the Journey Fun
You can read more about this in this public Notion page
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
A competitive salary + stock options in our fast-growing Series E start-up.
Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
25 days of annual leave + public holidays in the country where you are based.
Regular socials.
Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
A generous referral scheme.
Pension contribution/salary sacrifice.
Work from home set up.
A huge opportunity for career growth as you’ll help shape a market-defining product.
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