Associate - Account Management
Sutherland Open · verified Sep 25, 2026 At a glance
Entry-level Account Management role at Sutherland. Mumbai · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Call prospective and current customers to promote products, uncover needs, and recommend suitable solutions
- Turn conversations into sales through conversions, cross-sells, and upsells while pursuing revenue goals
- Record customer discussions, outcomes, and case information in CRM and client applications
- Handle queries, explain offers, and transfer customers needing specialized assistance
- Meet sales, quality, productivity, and satisfaction goals while following process and compliance rules
What you bring
- At least six months of sales experience, with graduate or undergraduate status
- At least one year in BPO, or six months when your background is in a web hosting company
- Strong spoken communication, persuasion, negotiation, and objection-handling skills
- Basic computer ability and experience using CRM or client systems
- Willingness to work night or rotating shifts in a target-focused environment
Who this fits
This suits an early-career sales professional who is comfortable with outbound voice calls, consultative selling, and customer conversations. You will work onsite in Navi Mumbai and need flexibility for US or rotating shifts. The program may also involve chat work as business needs change.
From the employer
Founded in 1986 in the USA, Sutherland is a global company operating in the field of Business Process Outsourcing (BPO).
Sutherland Kosovo was opened in Prishtina in November 2017 and employs German-speaking staff who provide technical support and customer service.
We are currently looking for motivated German-speaking candidates who would like to work for one of the world’s leading online sales platforms.
Job Description – Outbound Sales Executive (Voice Process)
Position: Outbound Sales Executive
Department: Sales / Customer Acquisition
Location: [Mindspace, Airoli, Navi Mumbai]
Shift: US Shifts/Rotational Shifts (as applicable)
Role Summary
We are seeking dynamic and customer-focused professionals for our Lead Generation Sales Process. The incumbent will be responsible for engaging with prospective and existing customers through outbound calls, identifying customer needs, driving sales conversions, and delivering an exceptional customer experience. The role requires strong communication skills, a consultative sales approach, and the ability to achieve predefined sales and productivity targets.
Key Responsibilities
Make outbound calls to prospective and existing customers to promote products and services.
Identify customer requirements and recommend suitable solutions based on their needs.
Drive sales conversions, cross-sell, and upsell opportunities to maximize revenue generation.
Build rapport with customers and deliver a positive customer experience through professional interactions.
Resolve customer queries and concerns in a timely and effective manner.
Educate customers on available products, services, offers, and value propositions.
Utilize client systems, CRM tools, and applications to manage customer interactions and sales activities.
Accurately document customer conversations, sales outcomes, and case details in the relevant systems.
Route customers to the appropriate departments where specialized support is required.
Stay updated on client processes, products, industry trends, and compliance requirements.
Collaborate effectively with team members, supervisors, and support functions to achieve business objectives.
Consistently meet or exceed sales targets, quality metrics, productivity benchmarks, and customer satisfaction goals.
Adhere to organizational policies, compliance standards, and process guidelines.
Graduate / Undergraduate with minimum 6 months’ sales experience.
Excellent verbal communication and interpersonal skills.
Strong persuasion, negotiation, and objection-handling abilities.
Customer-centric mindset with a consultative sales approach.
Basic computer proficiency and ability to work on CRM/client tools.
Ability to work in a target-driven and fast-paced environment.
Flexible to work in night shifts/rotational shifts.
Key Skills
Outbound Sales
Tele Sales
Customer Engagement
Upselling & Cross-selling
Objection Handling
Negotiation Skills
Preferred Candidate Profile: A highly motivated sales professional with strong communication skills, a passion for customer engagement, and a proven ability to achieve aggressive sales targets while delivering an exceptional customer experience.
Work Experience
At least 1 year of BPO Work Experience or at least 6 months if from Web Hosting Company
At least 6 months experience in Sales (in BPO industry)
At least 6 months experience in Tech
Voice Support Experience - Desirable. Expectations to be set in hiring that this is a voice program but can also be chat at any time, to meet the business needs
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