Technical Account Manager

Super Micro Computer supermicro.com Open · verified Sep 25, 2026

Seoul Manager Account Management

At a glance

Mid-level Account Management role at Super Micro Computer. Seoul.

Pay not stated

RoleAccount Management

SeniorityManager

LocationSeoul

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Act as the main escalation contact for assigned global service customers after the sale
Coordinate engineering, sales, RMA, production, and other groups to resolve customer issues
Track service cases across assigned accounts and ensure timely follow-up through resolution
Run customer operations reviews, present service options, and clarify expectations for sales and customers
Plan onsite integration work, manage repairs and troubleshooting, and lead follow-up after resolution

What you bring

A bachelor's degree in engineering or another technical discipline, or equivalent experience
At least five years working in engineering or IT, with strong x86 product experience
Clear written and spoken communication, strong interpersonal skills, and careful attention to detail
Proven troubleshooting skills and the composure to handle urgent, unexpected escalations
Linux and virtualization familiarity is helpful

Who this fits

This role suits a technically strong account manager who can handle post-sales escalations, coordinate across engineering and sales, and communicate directly with customers. You will work under pressure on urgent issues and travel to customer sites for up to a quarter of your time. The position is based in Seoul, South Korea.

From the employer

Job Req ID: 29518

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Service Technical Account Manager is responsible for post sales management of assigned accounts for global service customers. TAM will serve as the main escalation point of contact for the service customers and will be working closely with engineering teams, sales, and various internal and external organizations in supporting the customers. TAM's are a critical part of post-sales support and needs to be able to demonstrate technical aptitude in working with server products in addition to excellent interpersonal skills.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

Understand and be able to articulate the Supermicro Global Service Offering.
Introduce Supermicro Global Service program to the customers.
Provide Supermicro Global Service program training to sale, Product Manager, Field Application Engineers (FAE), Management and other organization within Supermicro.
Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers.
If require, step in to process RMA for customer.
Periodically (or on demand) follow up with the customers for operations review ABR, QBR etc.
Solve issues/challenges escalated by Service Desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution.
Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely.
Gather and compile technical support documentations for training Service Desk and field engineers.
Manage various escalations from the customers and direct them appropriately.
Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales).
Plan and coordinate onsite integration activities and act a project manager when require.
Set correct expectation for customer and sales.
Lead and manage customer repair and troubleshooting process.
Perform follow up session after customer issue is resolved.
Communicate effective to sale and end customer on follow up items.
Travel is required (up to 25%)

Qualifications:

Bachelor's degree in engineering or other technical field or equivalent experience.
5+ years of experience in engineering/IT industry.
Strong background working with x86 based line of products.
Must be punctual and detail-oriented.
Excellent and concise communication (both oral and written) and interpersonal skills.
Excellent troubleshooting and problem-solving skills.
Ability to work efficiently under pressure as many escalated issues tend to be urgent and unexpected.
Familiarity with Linux and Virtualization is a plus.
Federal Government clearance is a plus

Salary Range

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.