Client Support and Implementation Manager
At a glance
Mid-level Solutions & Sales Engineering role at Sumitomo Mitsui Banking Corporation. MNL.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run client implementations covering platform setup, training, system migration, and ERP integration
- Track delivery milestones through pipeline reviews and keep implementations aligned with client expectations
- Help Sales present transaction banking solutions including Treasury Management Systems, Host-to-Host, SWIFT FileAct, and cash pooling
- Resolve daily customer issues by phone or email, coordinating with product teams when needed
- Guide onboarding, documentation, and after-sales support while spotting transaction banking cross-sell opportunities
What you bring
- Transaction banking experience spanning customer service, implementation work, and ERP integration
- Strong communication and project management skills for handling several priorities and delivery pipelines
- Working knowledge of banking platforms and host-to-host connectivity
- A customer-focused approach to troubleshooting and ongoing improvement
Who this fits
You’ll suit a client-facing implementation role that connects customers with Sales, Product, internal teams, and regional counterparts. The work covers transaction banking platforms, ERP connectivity, customer training, documentation, and post-sales support. The role is based in Manila, Philippines.
From the employer
As a Client Service and Implementation Officer, you will play a key role in delivering Transaction Banking solutions to clients by managing implementation, integration, and post-sales support. You’ll be the bridge between the client, internal teams, and regional counterparts—ensuring smooth onboarding, platform functionality, and ongoing satisfaction.
How You’ll Make an Impact
- Collaborate with regional client services and implementation teams to support electronic banking integration, including ERP/host-to-host connectivity for services like payables, receivables, and liquidity management.
- Lead platform installation, customer training, system migration, and integration with clients’ ERP systems.
- Manage the implementation pipeline by monitoring progress, conducting status reviews, and ensuring timely delivery against milestones and client expectations.
- Support Sales teams in delivering complex transaction banking solutions such as Treasury Management Systems, Host-to-Host, SWIFT FileAct, and cash pooling.
- Ensure effective end-to-end delivery of transaction banking products and conduct user training in SMAR&TS and other banking channels.
- Provide daily support to transaction banking customers via phone or email, coordinating with internal product teams for issue resolution.
- Oversee customer onboarding for Cash & Cheque Collection arrangements with Alliance Bank.
- Implement standard IMAGINE systems for clients and ensure seamless integration.
- Act as a key liaison with Product and Sales teams to address product gaps and recommend improvements.
- Build and maintain strong client relationships while identifying cross-selling opportunities for transaction banking solutions.
- Maintain customer satisfaction through consistent after-sales support and troubleshooting.
- Facilitate timely completion of regional deal documentation, serving as the main contact point for clients throughout the documentation process.
What Sets You Apart
- Strong background in customer service for transaction banking, customer implementation, and ERP system integration,
- Excellent communication and project management skills
- Ability to manage Product lifecycle, multiple priorities and implementation pipelines efficiently
- Proficient in banking platforms and host-to-host connectivity solutions
- Customer-focused mindset with a passion for problem-solving and continuous improvement
- Experience working in cross-functional and regional teams is a plus
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