Customer Success Manager, RFA
Stripe Open · verified Sep 21, 2026 At a glance
Mid-level Customer Success role at Stripe. Chicago · $208,021–$225,300 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead post-sale engagement, retention, and expansion alongside the Account Executive
- Find growth opportunities, connect product use to business outcomes, and help customers succeed
- Build relationships with senior leaders across business, product, engineering, finance, and IT
- Explain Stripe customer examples, systems, and processes while guiding use cases and expansion
- Advise customers on payments and commerce products, industry context, value, and benefits
What you bring
- At least eight years managing client relationships for large, global organizations
- At least eight years helping customers gain value and ROI from billing and payments technology
- At least eight years creating ROI-focused optimization plans with internal teams and analyzing user needs
- At least eight years monitoring technical engagement, performance metrics, sentiment, and churn risk
- At least four years advising on billing landscapes plus subscription and invoicing requirements
Who this fits
This role suits an experienced customer success professional who works with large global clients and understands billing, payments, subscriptions, and invoicing. You’ll collaborate closely with account teams and internal partners while advising senior customer stakeholders. The role permits fifty percent telecommuting, is based in Chicago, and includes fifteen percent domestic travel for onsite visits and business reviews.
From the employer
Who we are
About Stripe
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What you’ll do
Responsibilities
- Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;
- Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
- Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
- Evangelizing Stripe's customer success stories, as well as its systems and processes;
- Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;
- Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.
Who you are
Minimum requirements
Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.
Position also requires the following:
- 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
- 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
- 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
- 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
- 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
- 4 years of experience advising clients on their subscription and invoicing requirements.
Salary: $208,021 - $225,300/yr
This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
50% telecommuting permitted.
15% domestic travel for visiting users for onsite and business reviews at their offices.
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL48
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