Senior Customer Success Manager, North America
At a glance
Senior Customer Success role at Stravito. Georgia, US · $110,000–$129,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Guide a group of enterprise customers, helping them build engagement and get value from the work
- Talk with executive and everyday users to learn what creates value and encourages product use
- Spot shared patterns across customer use cases and turn them into opportunities to grow accounts
- Share customer insights with colleagues and work with Product, Tech and Design to address them
What you bring
- At least five years in enterprise customer success, including responsibility for complex Fortune 1000 accounts
- You can read beyond what customers say to understand the needs driving their feedback
- You bring a growth mindset to developing and expanding customer accounts
- You communicate confidently in spoken and written English
Who this fits
This suits a senior customer success professional comfortable with enterprise accounts and remote-first, startup settings. You must be a current tax resident of Georgia, Missouri, New Jersey or another listed state. The role reports to the US Lead Customer Success Manager.
From the employer
While generic AI struggles with hallucinations and shallow analysis, Fortune 500 brands need strategic intelligence they can trust with billion-dollar decisions. We're building the specialized AI that delivers it.
We are Stravito and this is the problem we solve.
Stravito transforms how Consumer Insights professionals and Brand Managers work by building AI that automates their core workflows while eliminating hallucinations. We help world-leading organizations across industries accelerate strategic decision-making by turning millions of market research documents into intelligent systems that generate reports, discover insights proactively, and synthesize knowledge across sources.
We really mean it when we say we're a diverse and international team as our team of 100 has more than 30 different nationalities! We are guided by our operating principles: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the journey together.
About the job
As a senior Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers with a particular focus on our US-based clients. You will:
Manage, support and develop a portfolio of enterprise customers (B2B)
Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
Develop the business by identifying patterns and synergies between different end-user use cases
Proactively share customer learnings and insights with the broader Stravito team.
Report to the Lead Customer Success Manager for the US
Work closely with Product, Tech & Design to make it happen!
About you
To be successful in this role, you need:
5+ years experience as an enterprise Customer Success Manager, experienced managing complex fortune 1000 accounts.
“Customer mindset” - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
Business-orientation - constantly thinking of how to grow and scale your customer.
Ability to thrive in start-up and remote-first environments
Strong interpersonal and communication skills
Fluency in English, both spoken and written
This role is remote but applicants must be a current tax resident in one of the following locations: Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas or Virginia.
For this US-based role, the salary range is $110,000 – $129,000 per year. Actual pay within this range depends on your permanent work location, local market standards, and relevant experience.
What’s in it for you?
You will join a remote-first and globally spread team, with company events a couple of times each year as the icing on the cake 🎂 We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what’s not to like?
We look forward to hearing from you!
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