Payment Account Manager - Junior
At a glance
Entry-level Account Management role at SOFTSWISS. Poznań.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build lasting relationships with clients and their key-side contacts while managing assigned accounts
- Review and predict payment metrics, then turn findings into client development plans
- Bring client needs and feedback to internal teams, including PSP Business Development and technical groups
- Work across stakeholders to fix operational issues and improve payment outcomes
- Spot account-management process improvements and put efficiency and service initiatives into practice
What you bring
- You have worked directly with clients in relationship management, account management, or customer success
- You communicate, negotiate, analyse, and manage your time effectively
- You bring English at B2 level or above and native-level Russian
- You understand the IT sector and its core business processes
- You take initiative and show a strong appetite for professional development
Who this fits
This junior role suits someone who enjoys client contact, payment operations, performance analysis, and cross-team problem solving. You will work remotely from Poland with flexible hours. Fintech, payments, PSP, gambling, iGaming, or Devcode familiarity would strengthen your fit.
From the employer
Overview:
SOFTSWISS continues to expand the team and is looking for a Payment Account Manager to join our Payments Team. In this role, you’ll work closely with clients and internal stakeholders to optimise payment operations, support business growth, and ensure a high standard of service across payment solutions and integrations.
Purpose of the Role:
You’ll build strong client partnerships and support the smooth operation across assigned clients. Your work will focus on analysing performance, solving operational challenges, and aligning client needs with internal teams to drive effective outcomes.
Key Responsibilities:
Develop and maintain long-term relationships with clients and key stakeholders on the client side.
Understand client business models, operational processes, and payment-related needs.
Monitor and forecast key payment performance metrics.
Create development plans for assigned clients.
Collaborate with PSP Business Development, Technical teams, Business Account Managers, and other stakeholders to resolve issues and drive successful outcomes.
Communicate client requirements and feedback to internal teams.
Identify opportunities to improve account management processes and implement initiatives that enhance efficiency and service quality.
Required Experience:
Experience in client-facing roles involving relationship management, account management, or customer success.
Strong communication, negotiation, and analytical skills.
Advanced English proficiency (B2 level or higher).
Russian native-level proficiency.
Good understanding of the IT industry and key business processes.
Strong time management skills.
A proactive mindset with a strong willingness to learn and grow professionally.
Nice to Have:
Experience in Fintech, Payments, or Payment Service Provider (PSP) environments.
Previous account management experience.
Familiarity with the Gambling or iGaming industry.
Basic understanding of platform functionality and knowledge of Devcode.
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports benefit
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.
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