Sr. Strategic Customer Success Manager

Socure socure.com Open · verified Sep 14, 2026

Remote Incline Village Full-time Senior Customer Success

Senior Customer Success role at Socure. Remote, United States · full-time · $145,000–$165,000 base.

SalaryStated by Socure

$145,000 – $165,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll own post-sale relationships for a customer portfolio and serve as its main contact
You'll lead onboarding, training, and ongoing support so customers adopt and use the product
You'll track account health, surface risks, and create plans that protect retention
You'll run business reviews, performance reporting, and value discussions with customers and executives
You'll coordinate with sales, product, support, and executive teams to solve issues and expand value

What you bring

You have a bachelor's degree in business, marketing, communications, or a related discipline
You bring at least eight years in customer success, account management, or a related area, preferably in B2B technology, fintech, or SaaS
You can build trusted customer relationships, explain technical solutions, and communicate clearly
You can interpret customer data, spot risks, and turn findings into action
You can manage several projects, adjust to changing priorities, and work across teams

Who this fits

You’ll suit a fast-moving role with broad responsibility, complex customer problems, and an expectation that you think critically and act like an owner. This remote position is based in Incline Village, United States. It is not designed for someone seeking predictable work or a narrow scope.

From the employer

Why Socure?

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

The Senior Strategic Customer Success Manager is responsible for cultivating and maintaining strong relationships with Socure’s customers, ensuring high levels of satisfaction, retention, and measurable business outcomes. As a trusted advisor, the CSM partners with customers to drive adoption, maximize value, and proactively address risks. This role collaborates cross-functionally with sales, product, support, and executive teams to deliver a seamless customer experience and support Socure’s growth objectives.

Job Responsibilities

Serve as the primary point of contact for a portfolio of customers, managing the post-sale relationship and ensuring a positive client experience.
Build trusted relationships with key stakeholders, acting as a strategic partner and advocate for their business objectives.
Guide onboarding, training, and ongoing support to drive product adoption and usage across the customer base.
Proactively monitor customer health, identify risks, and develop action plans to address issues and ensure retention.
Conduct regular business reviews, performance reports, and value demonstrations to customers and executive stakeholders.
Collaborate with sales, product, support, and executive teams to ensure a seamless customer experience and maximize customer value.
Identify and pursue upsell and cross-sell opportunities in partnership with account management.
Gather and relay customer feedback to inform product improvements and business strategy.
Maintain accurate records of customer interactions, health metrics, and account plans.
Resolve complex customer issues by coordinating with support, product, and engineering teams as needed.
Champion innovation in customer engagement models, approaches, and value creation.

Job Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field.
8+ years of experience in customer success, account management, or a related field—preferably in B2B technology, fintech, or SaaS.
Proven ability to build and manage relationships with customers and act as a trusted advisor.
Strong written and verbal communication skills.
Analytical skills to interpret customer data, identify trends or risks, and drive action.
Project management and organizational abilities; able to manage multiple projects and adapt to shifting priorities.
Technical aptitude to understand and explain Socure’s solutions.
Collaboration and relationship-building skills across cross-functional teams.
Adaptability, creativity, and a proactive approach to challenges.

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.

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