Senior Customer Success Manager

Smartly Open · verified Sep 14, 2026

New York Senior Customer Success

Senior Customer Success role at Smartly. New York · $110,000–$130,000 base.

SalaryStated by Smartly

$110,000 – $130,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Own and nurture customer accounts through daily communication and online marketing guidance
Advise customers on strategy while resolving issues with budgets, campaign results, and manual work
Grow your book of business and develop expertise across sectors such as e-commerce, travel, and mobile apps
Build deep Smartly platform and paid social knowledge to solve customer problems
Connect customers, media partners, and product teams to keep feedback moving quickly

What you bring

Bring at least five years of paid digital advertising experience across Meta, Pinterest, Snapchat, TikTok, Google, and programmatic
Have customer success or comparable customer-facing experience
Handle technical challenges, collaborate with technical teams, and turn complex data into clear actions
Communicate confidently in spoken and written English with varied audiences

Who this fits

You’ll suit this role if you combine paid digital advertising knowledge with consultative customer relationship skills and a proactive, results-focused approach. You must work from Smartly’s New York City office three days each week and be willing to travel for meetings, conferences, and industry events. Familiarity with Smartly or similar platforms is helpful, while Smartly platform experience is especially valued.

From the employer

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company.

In this New York City-based role, you will be part of the North America Customer Success team.

As a Senior Customer Success Manager at Smartly, you will...

Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise
Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work
Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.)
Develop and maintain excellent knowledge and skills for the Smartly platform and paid social advertising in general so that you're constantly able to solve customers' problems
Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok
Collaborate with customers, Smartly Customer Success Managers and the product development team to maintain the quick feedback loop

We're definitely looking for you, if you...

Possess 5+ years of paid digital advertising experience (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
Have experience in a customer success or similar customer-facing function
Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals
Are comfortable addressing technical challenges and collaborating with technical teams when needed
Have a results-driven mentality, with a bias for action and collaboration
Are able to explain complex concepts clearly and translate data into actionable insights
Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences
Are able to work in a hybrid capacity from our New York City office 3 days a week (more if you like)
Are able and willing to travel for meetings, conferences and industry events
Previous knowledge of Smartly or similar players is a plus
Experience using the Smartly platform is highly desirable

What We Offer You...

Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
Generous healthcare packages & mental health benefits
401K plus matching & equity grants for all new Smartlies
Wellness benefit & learning reimbursement opportunities
Volunteer time off days & company donation matching opportunities
And so much more…

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

The base pay range for this position is as mentioned below per year, plus an annual performance bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.

Salary in USD: $110,000 - $130,000

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.

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