Customer Success Manager

Smartly Open · verified Sep 14, 2026

New York Manager Customer Success

Mid-level Customer Success role at Smartly. New York · $75,000–$100,000 base.

SalaryStated by Smartly

$75,000 – $100,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Manage an enterprise customer portfolio, increasing adoption and results that support renewals, expansion, and advocacy
Serve as the main customer contact and help advertisers get more value from social advertising
Use Smartly.io and social advertising expertise to solve problems and provide practical guidance
Build relationships with customers, Facebook, Pinterest, and other platform partners
Represent customer needs in sales and product planning while working across internal teams

What you bring

Bring at least five years in customer success or another customer-facing role
Know social advertising deeply, including Facebook, Pinterest, and Snapchat
Explain complex ideas clearly and turn data into useful insights
Show empathy, initiative, collaboration, and a results-focused approach
Communicate well in writing and conversation, with willingness to travel for work events

Who this fits

This role suits you if you enjoy enterprise customer success, social advertising, and helping advertisers reach business goals. You’ll work from New York and should be prepared to travel for customer meetings, conferences, and industry events when possible. The role calls for a self-directed, collaborative approach and strong customer advocacy.

From the employer

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We’re looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, TikTok, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes.

As a Customer Success Manager at Smartly.io you will...

Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising
Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice
Build and foster strong relationships with customers as well as partners like Facebook and Pinterest
Be the voice of customers to inform our sales process and product roadmap
Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives

We are looking for you if you...

Possess 5+ years of relevant experience in a customer success or similar customer-facing function
Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
Have a results-driven mentality, with a bias for action and collaboration
Are able to explain complex concepts clearly and translate data into insights
Have self-driven, entrepreneurial spirit
Have strong spoken and written communication skills
Are able and willing to travel for meetings, conferences and industry events (when possible)

Perks & Benefits…

Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
Generous healthcare packages & mental health benefits
Monthly wellness benefit and learning reimbursement opportunities
401K plus matching & equity grants for all new Smartlies
Volunteer time off days & company donation matching opportunities
Choice of computer (MAC or PC)
And so much more…

The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit https://www.smartly.io/careers#our-benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.

Salary in USD: $75,000 - $100,000

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.

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